Backend Production Support Engineer
Role in brief
Crypto.com is looking for a Backend Production Support Engineer to enhance software reliability and manage production issues. This role is suitable for candidates experienced in technical support and familiar with various programming and monitoring tools.
About the role
As a Backend Production Support Engineer at Crypto.com, you will focus on ensuring the reliability of backend services and supporting various projects. Your responsibilities will include executing integration tests, managing production change processes, and collaborating with the Site Reliability Engineering (SRE) team to monitor system performance.
Crypto.com, founded in 2016, has rapidly grown to serve over 150 million customers, aiming to integrate cryptocurrency into everyday wallets. This role requires strong technical skills, particularly in AI, Golang, and SQL, along with the ability to communicate effectively in English, Mandarin, and Cantonese.
Skills that matter here
- AI: This role requires experience with AI to support backend applications.
- Golang: Golang is essential for developing and maintaining backend services.
- SQL: SQL skills are necessary for managing and querying databases.
- monitoring systems: Familiarity with monitoring tools like Datadog and Sumologic is crucial for system reliability.
- Linux: Linux experience is important for working in the backend environment.
- CI/CD: Knowledge of CI/CD practices will support the integration and deployment processes.
Who this role suits
- Candidates with 3-5 years of experience in application or technical support.
- Individuals who are detail-oriented and possess strong analytical skills.
- Those comfortable working in a fast-paced, hybrid, or remote environment.
- Fluency in English, Mandarin, and Cantonese is beneficial for communication.
From the employer
- Integration Testing: Refine and execute integration tests to ensure software robustness.
- L3 Support and Problem Resolution: Act as the key technical contact for production issues in trading systems.
- System Reliability and Maintenance: Collaborate with the SRE team to monitor and enhance system performance.
- Owner of Production Change Management: Manage change processes for backend services.
- Timezone and Work Time Shift: Work mostly in HKT timezone, may require handover with EST team.
- 3-5 years of experience in application or technical support.
- Experience with AI, shell scripting, Golang, and SQL.
- Familiarity with monitoring and logging systems (e.g. Datadog, Sumologic).
- Strong analytical skills and attention to detail.
- Excellent communication skills in English, Mandarin, and Cantonese.
- Experience in technical support in banking or financial sectors is a plus.
- Competitive salary.
- Attractive annual leave including birthday and work anniversary.
- Flexi-work hours and hybrid or remote setup.
- Crypto.com visa card provided upon joining.
- Internal mobility program for career development.
Questions about this role
What is the remote policy?
The position offers a hybrid or remote setup.
What level of experience is required?
Candidates should have 3-5 years of experience in application or technical support.
How can I apply for this role?
Interested candidates can apply through the Crypto.com website.
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