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Join Copper as a Client Operations Associate to provide exceptional technical support to institutional clients in the cryptocurrency space. Work in a dynamic team focused on client engagement and operational excellence.
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.
- Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
- Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
- Work closely with clients to understand their technical requirements.
- Collaborate with internal stakeholders across the firm to effectively resolve client queries.
- Gather client feedback and insights, relaying this information to our product development teams.
- Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
- Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.
Essential
- Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
- Understanding of cryptocurrency technology, blockchain, and digital assets.
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
- Problem-solving mindset and the ability to troubleshoot technical issues effectively.
- Detail-oriented and organised, with excellent project management skills.
- Self-motivated and capable of working independently as well as collaboratively within a team
Desirable
- Finra Series 99 Certified – Operations Professional Exam
- Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
- Comprehensive health cover - medical, optical and dental benefits.
- Life Insurance - Commuter Benefit Programme