COO

About the role

Airtm focuses on providing a global stablecoin wallet for digital entrepreneurs, particularly in the Global South. The COO will play a critical role in ensuring the company's operational efficiency, aligning teams with the CEO's vision, and managing cross-functional execution.

The COO will oversee various aspects of operations, including payments, risk and compliance, and customer support. Success in this role involves creating a seamless operational rhythm and ensuring that the company meets its objectives while navigating the complexities of money movement in emerging markets.

Skills that matter here

• operations leadership: The role requires over 10 years of experience in operations leadership, specifically in fintech or crypto.
• compliance: A strong understanding of compliance frameworks and money movement regulations is essential for this position.
• data analysis: Fluency in data and unit economics is necessary to effectively collaborate with finance and revenue leaders.
• Spanish and English fluency: The role requires fluency in both languages to facilitate operations across LATAM.

Who this role suits

• A candidate who has extensive experience in operations leadership, particularly in fintech or crypto.
• Someone who understands the dynamics of emerging markets, especially in LATAM.
• A person comfortable working with compliance and regulatory frameworks related to money movement.
• An individual who thrives in a fast-paced environment and can manage multiple teams effectively.

From the employer

What you'll own

• The operating cadence: company-wide goals, the OKR cycle from annual objectives to team-level key results, and the rhythm of the business, making sure every team knows the number they own and what's in the way.
• Cross-functional execution: you're the connective tissue between Product (including Marketplace), Pricing & Revenue, Finance, and Compliance, turning their models, targets, and regulatory requirements into operational reality on the ground.
• Payments operations: payout success rates, corridor reliability, banking and on/off-ramp partner performance, and incident response when money doesn't move the way it should, working hand-in-hand with Finance, who owns treasury and liquidity.
• Risk & compliance operations: our compliance team owns the regulatory frameworks, BSA, VASP licensing, AML programs, audits. You own making the business run inside those frameworks at speed: fraud operations, market entries and exits without regulatory surprises, and compliance requirements that become workable processes rather than bottlenecks.
• Customer & enterprise operations: support quality and cost, SLAs for enterprise payout partners, and the onboarding machine that turns a signed contract into money moving in days, not weeks.

The profile / Qualifications

• 10+ years in operations leadership, with at least 5 in fintech, payments, or crypto, ideally where you owned money movement, not just process.
• You've operated in emerging markets (LATAM strongly preferred) and understand the reality of fragmented banking, currency volatility, and informal economies, not just the pitch-deck version.
• Fluent in the compliance realities of money movement, MSB/VASP frameworks, AML programs, regulator and banking-partner relationships, enough to be a strong partner (or manager) to a compliance leader, even if you've never been one yourself.
• You've scaled an operation through a step-change in volume (e.g., 3–10x) and can talk concretely about what broke and what you rebuilt.
• Strong peer to finance and revenue leaders: fluent in data and unit economics, but secure enough to let others own the model while you own the execution.
• Spanish and English fluency; comfort working across LATAM.
• Bonus: hands-on experience with stablecoins/USDC rails or two-sided liquidity problems.