Role in brief
Coinbase is looking for a Customer Success Team Agent II to enhance customer satisfaction in the crypto space. Ideal candidates will have customer service experience and a basic understanding of blockchain and crypto.
About the role
In this role at Coinbase, you will provide top-tier support to customers, focusing on retention and satisfaction in a fast-paced crypto environment. You will be part of a dedicated team that values trust and feedback while addressing customer needs proactively.
Success in this position requires a solid understanding of Coinbase's products and the broader crypto landscape. You will engage with customers to resolve issues, simplify their experience, and communicate effectively with both internal teams and external partners.
Skills that matter here
- customer service: This role requires strong customer service skills to manage relationships and address customer needs effectively.
- blockchain: A basic knowledge of blockchain is necessary to understand customer inquiries related to crypto products.
- web3: Familiarity with web3 concepts will help in addressing customer questions and concerns.
- crypto: Understanding the crypto environment is essential for providing informed support to customers.
Who this role suits
- Someone with a background in customer service, ideally with experience in tech or finance.
- A proactive individual who enjoys problem-solving and can work independently.
- An effective communicator who can build relationships and simplify complex issues for customers.
- Flexible and willing to work nights and weekends to meet the demands of the crypto market.
From the employer
- Promote customer retention, growth, and satisfaction by maintaining positive and long-term customer relationships.
- Provide best-in-class customer support, handling customers proactively to mitigate issues.
- Utilize data and customer feedback to address critical customer issues at the root cause.
- Proactively identify customer needs to simplify the customer experience.
- Champion clear communication with internal and external partners to align on solutions.
- Develop a deep understanding of Coinbase products and changes in the macro crypto environment.
- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
- Minimum of 1 year of relevant experience in a customer service or support role.
- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
- Fantastic communication and relationship management skills.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
- Candidates may submit a maximum of 3 applications within a 6-month period.
Questions about this role
Is this role remote?
Yes, this position is fully remote.
What are the salary details?
Salary information is not provided in the job listing.
What is the experience requirement?
A minimum of 1 year of relevant experience in customer service or support is required.
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