• Support technical demos with customers, operators, partners, and investors.
• Install, configure, test, and troubleshoot demo systems and pilot deployments.
• Travel between Bergamo, Zaragoza, and customer sites as needed.
• Work with engineering teams to diagnose field issues.
• Help customers understand technical requirements and deployment steps.
• Collect structured feedback from customers and partners.
• Create installation guides, troubleshooting guides, FAQs, and customer technical notes.
• Support pilot rollouts, hardware testing, software validation, and demo preparation.

Experience in at least one of the following:

• Field application engineering


• Field service engineering


• Vending machine support


• Payment terminal support


• Retail automation


• Kiosks


• Industrial IoT


• Hardware-plus-software deployment


• Machine integration


• Technical customer success for physical products


• Ability to troubleshoot technical problems in front of customers.


• Ability to explain technical concepts clearly.


• Comfort with machines, devices, wiring, networking, logs, configuration, and field debugging.


• English required.


• Italian and/or Spanish strongly preferred.


• Willingness to travel frequently.

Must Haves

• Experience with vending machine systems, payment terminals, telemetry, POS, kiosks, or retail automation.
• Experience supporting pilots or demos for industrial or retail technology products.
• Experience with Linux devices, networking, sensors, edge devices, or cloud-connected hardware.
• Experience working with both engineers and commercial teams.