Join Anchorage Digital as a Member of Client Operations, focusing on delivering exceptional service to institutional clients in the crypto space. Contribute to settlement operations and ensure a seamless onboarding experience.
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
Responsibilities
- Deliver white glove service to institutional clients throughout their ongoing account management activities.
- Ensure an excellent onboarding experience and provide attentive care to clients by responding to inquiries in a timely manner.
- Manage transactions in a risk-conscious way.
- Execute end-to-end settlement operations for institutional clients, including receiving, verifying, and processing requests accurately and on time.
- Reconcile activity across internal systems and external venues (e.g., banking portals, custodians/exchanges) and use blockchain explorers to validate on-chain transactions.
- Maintain strong documentation and controls for repeatable settlement workflows; contribute to runbooks and knowledge-sharing.
- Partner cross-functionally (Trading, Client Ops, Risk, Compliance, Product/Engineering) to improve tools, reduce manual steps, and strengthen controls.
Requirements
- 2+ years of experience in operations, settlements, reconciliations, or post-trade support (digital assets, fintech, or traditional finance).
- Strong attention to detail and ability to manage multiple time-sensitive workflows concurrently.
- Experience reconciling transactions and balances across systems; comfort investigating breaks and documenting findings.
- Familiarity with blockchain concepts and using explorers to validate transactions (or strong willingness to learn quickly).
- Clear communication skills with a strong sense of ownership and a practical, risk-aware mindset.
Conditions
- Opportunity to work in a diverse team of more than 600 members.
- Commitment to being a welcoming and inclusive workplace.
- Equal Opportunity Employer.