Operations Analyst

About the role

As an Operations Analyst at Ripple, your main focus will be on improving company performance through the development and updating of policies and procedures. You will collaborate closely with various teams, including Finance and DevOps, to create dashboards, automate workflows, and report on project milestones.

Success in this role means effectively communicating insights and solutions to internal stakeholders, ensuring accountability, and helping Ripple maintain its high standards of efficiency and compliance. Your contributions will directly impact the migration of acquired companies and overall operational excellence.

The salary range reflects competitive compensation for the responsibilities outlined in the role.

Skills that matter here

• PowerBI: This role requires experience with PowerBI for creating data visualizations that enhance reporting.
• Jira: You will use Jira to automate workflows, build dashboards, and track performance metrics.
• Kantata: Experience with Kantata is necessary for reporting on project and milestone completion.

Who this role suits

• Candidates with a degree in Business, Finance, or Operations Management and at least two years of relevant experience.
• Individuals who are detail-oriented and have a strong analytical mindset.
• Those who thrive in collaborative environments and can effectively communicate with various stakeholders.
• Professionals comfortable with remote work and asynchronous communication.

From the employer

• Develop, recommend and update policies and procedures to improve performance.
• Build dashboards and reports in Jira for leadership analysis.
• Automate new workflows, collaborating with DevOps teams to improve efficiency and compliance with ITIL standards.
• Work with Finance teams to report internally on the progress of overdue client invoices.
• Create and implement monthly and ad-hoc reports for management on key findings and assessments.
• Identify and communicate any solutions resourcing risks, and ensure accountability from internal stakeholders to Ripple client success.
• Report on project/milestone completion to ensure resources are on track with go-live timelines for migration of acquired companies into Ripple.

• Must have a Bachelor’s degree in Business, Finance, Operations Management or a related field plus two (2) years of experience recommending and creating policies and procedures to improve company performance.
• Must have 2 years of experience with treasury management systems or treasury workstation software.
• Must have 2 years of experience using Kantata to report on project/milestone completion.
• Must have 2 years of experience using PowerBI to enhance reporting with data visualizations.
• Must have 2 years of experience reporting on professional services KPIs for internal executives.
• Must have 2 years of experience with Jira, including all of the following:
• Automating workflows;
• Integrating AI tools within Jira;
• Building dashboards to track real-time performance with real-time stats;
• Conducting a comparative analysis of ticket KPIs across regions, workflows, or clients;
• Collaborating with DevOps teams to implement change control processes to improve efficiency and compliance with ITIL standards.

• Competitive salary, bonuses, and equity.
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
• Employee giving match.
• Mobile phone stipend.
• R&R days so you can rest and recharge.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.