Role in brief
Coinbase is looking for a Senior Operations Associate to manage operational support for strategic partners in a remote-first setting. Candidates with extensive experience in customer operations within fintech or crypto should consider applying.
About the role
In this role at Coinbase, you will take charge of day-to-day operational support for strategic partners, ensuring effective communication and timely resolution of issues. Your responsibilities will include handling billing inquiries, coordinating with technical teams, and providing detailed monthly reports on partner performance.
The company operates in a remote-first environment, promoting intense collaboration during quarterly in-person sessions. Success in this position involves building efficient workflows and playbooks to enhance partner interactions and drive operational excellence.
The base salary for this role ranges from $151,895 to $178,700, depending on location.
Skills that matter here
- customer operations: This role requires extensive experience in managing customer operations to effectively support strategic enterprise clients.
- technical account management: You will need to resolve complex technical issues, necessitating a strong background in technical account management.
- analytical skills: Strong analytical skills are crucial for turning data into actionable insights for operational performance.
Who this role suits
- A professional with over five years of experience in customer or partner operations, preferably in fintech or crypto.
- Someone who thrives in a fast-paced environment and is comfortable managing complex issues across technical and business teams.
- An individual with strong communication skills who can effectively engage with both partner teams and senior stakeholders.
From the employer
- Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
- Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
- Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
- Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
- Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
- Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.
- 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
- Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
- Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
- Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Base salary varies by location (see range below).
- Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Annual base salary range (excluding equity and bonus): $151,895—$178,700 USD.
- Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
- Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
Questions about this role
Is this position remote?
Yes, the role is remote-first, with quarterly in-person working sessions.
What is the required experience for this role?
Candidates should have over five years of experience in customer operations, partner operations, or technical account management.
How do I apply for this position?
Candidates can apply through the Coinbase website, but may submit a maximum of three applications within a six-month period.
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