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Join Conduit as a Senior Technical Support Engineer to troubleshoot and resolve technical issues, working closely with Engineering and Solutions teams in a remote-first environment.
Conduit is an enterprise-grade blockchain infrastructure and tooling platform powering the next generation of on-chain applications. Our platform supports many of the most notable teams in crypto, with use cases spanning payments, tokenization, and beyond. Built for security, customization, and scalability, Conduit delivers production-grade reliability paired with deep blockchain expertise—so teams can stay focused on what matters most: their product. Backed by a $37M Series A led by Paradigm and Haun Ventures, Conduit is a remote-first company with offices in San Francisco and New York City for those who prefer a hybrid environment. Our team brings experience from companies like Meta, Amazon, Aave, Compound, and Paradigm. We’re building the infrastructure layer that will power on-chain finance for the next decade. If you want to build something people rely on every day, join us.
What you’ll do
- Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers.
- Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
- Proactively monitor and flag potential issues before they impact customers.
- Respond to urgent situations with clarity, empathy, and a methodical approach.
- Improve our runbooks, tooling, and documentation to make support more efficient and scalable.
- Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.
You’ll thrive in this role if you:
- Have hands-on experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment.
- Are a self-starter who can thrive with autonomy and take initiative as the first regional hire.
- Stay calm in high-stakes situations and enjoy solving complex technical problems.
- Are comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks.
- Can write or read code snippets (Go, Solidity, or TypeScript preferred).
- Understanding of L1s or rollup architectures.
- Have built or contributed to support tooling and automation.
- Communicate clearly, even under pressure, keeping customers informed and confident.
- Enjoy working across teams and digging deep into how things really work under the hood.

3 DeFi teams messaged me in 5 days

AI profile matched me perfectly

2 interviews in my first week

Hired in 9 days, no cold apps

Best web3 board, period

3 DeFi teams messaged me in 5 days

AI profile matched me perfectly

2 interviews in my first week

Hired in 9 days, no cold apps

Best web3 board, period

CV to offer in 11 days

DAO found me, not the other way

Passive search actually works here

Got 5 messages in first week

Only board I recommend now

CV to offer in 11 days

DAO found me, not the other way

Passive search actually works here

Got 5 messages in first week

Only board I recommend now






