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Technical Support Engineer (Blockchain & Backend Development)
Remote · Asia, Bangkok, Dubai, Hong Kong, Taipei, Taiwan, Thailand, UAE
$98k–162k
English B2
6 months ago
full-time
quality 8.6/10
closed
- Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
- Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
- Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
- Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
- Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
- Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
- Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
- Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
- Fluent in English and Mandarin, to coordinate with global stakeholders.
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).