UX Researcher

About the role

In the role of UX Researcher at Phantom, you will be integral to enhancing user experiences in the context of financial markets. This position involves leading research initiatives that uncover user needs and assess product effectiveness, ensuring that insights directly inform product and business decisions.

You will collaborate closely with cross-functional teams, including Product, Design, and Engineering, to integrate user research into the development process. Your ability to synthesize research findings into clear recommendations will help shape strategies and prioritize efforts across the organization.

The salary for this role ranges from $200,000 to $250,000, reflecting the competitive compensation in the fintech sector.

Skills that matter here

• qualitative research: This role requires strong qualitative research skills to conduct interviews, usability studies, and surveys that inform product decisions.
• data analysis: You will partner with Data Science to interpret behavioral data and connect it with user research insights.
• communication: Clear and direct communication is essential to translate research findings into actionable insights for various stakeholders.

Who this role suits

• You have extensive experience in leading end-to-end product research.
• You possess a strong analytical mindset and can balance speed with the quality of evidence.
• You thrive in a remote work environment and can work independently while supporting others.
• You are curious about financial products and can make complex concepts understandable.

From the employer

Responsibilities

• Partner with cross-functional teams to prioritize the questions that matter most, matching each study’s scope, method, and depth to the decision, available resources, and risk.
• Lead discovery and evaluation across the product lifecycle: uncover unmet needs, test early concepts, and assess how shipped experiences work in people’s real contexts.
• Partner with Data Science to connect user understanding with funnel and cohort analysis, experiments, and outcome measurement.
• Translate research into clear insights and recommendations that inform cross-functional strategy, priorities, and product decisions.
• Use concise narratives, visual evidence, and working sessions to help teams and leadership understand implications, raise risks, and follow through from findings to action.
• Bring Product, Design, and Engineering into the research process, and coach partners to run appropriate lightweight studies with a high quality bar.
• Make research easy to engage with through clear paths for researcher-led work, coached self-service, and specialist support, backed by a well-maintained participant panel, reusable evidence, and practical tools.
• Build a repeatable listening loop with Support, Marketing, and Data Science, combining direct research and targeted feedback to track changing needs across priority journeys and cohorts, while caring for participants and their information.

Qualifications

• Significant experience leading product research end to end, with a portfolio showing your ownership and how your work changed product or business decisions.
• Strong qualitative research craft and judgment about which methods fit which questions, including interviews, observation, concept testing, usability studies, and surveys.
• Balance speed and evidence quality according to the decision’s importance.
• Sound analytical judgment, including the ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations.
• Experience building or improving a research practice in an environment where you needed to prioritize, work independently, and help others learn.
• Clear, direct, and kind communication, strong synthesis, and demonstrated ability to translate research into insights that inform decisions across functions.
• Explain implications for different audiences, challenge assumptions, surface risks, and build alignment through evidence.
• Proactive ownership and sound judgment: make deliberate tradeoffs, deliver with urgency and quality, and move work forward when information is incomplete.
• Curiosity about financial products and the ability to make complex or unfamiliar experiences understandable.

Nice to have

• Experience researching consumer fintech, investing, trading, payments, or crypto.
• Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
• Familiarity with product analytics, SQL, or AI-assisted research workflows, supported by strong human judgment.

Benefits (only available to full-time employees)

• Competitive salary and equity
• Comprehensive insurance (medical/dental/vision): base plan 100% covered
• Flexible hours and a long-standing, supportive remote environment
• Unlimited vacation: Take time when you need it (and we really mean it!)
• 401(k) retirement plan
• Wellness stipend
• Weekly meal stipend
• Learning & Development stipend
• Remote / WFH set-up stipend