Brokerage Operations Associate I - ACATS

Your Role:

• Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle.
• Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF).
• Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors.
• Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation.
• Run mass account transfers and conversions, both internal and external.
• Partner with engineering to automate daily self-clearing workflows.
• Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework.
• Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries.
• Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned.

Who You Are (Must-Haves):

• 2+ years of ACATS experience, with hands-on industry portal usage and a strong understanding of the ACATS cycle, status progression, and industry timing requirements.
• Working knowledge of NSCC / DTCC rules, FINRA Rule 11870, and standard vs. nonstandard transfer flows.
• Knowledge of U.S. broker-dealer back-office operations, including DTC settlements, FOP transfers, Fund/SERV, and contra account formats across major U.S. broker-dealers.
• Ability to identify documentation and processing irregularities, draw logical conclusions, and outline corrective measures.
• Excellent written and verbal communication skills, with strong attention to detail and the ability to work both independently and collaboratively in a remote, fast-paced environment with hard daily cutoffs.
• Basic knowledge of SQL, Metabase, or similar query tools, and comfort navigating internal tools, industry portals, ticketing systems, and Google/Microsoft document solutions.
• Ability to adapt to an evolving regulatory landscape and contribute to a self-clearing operational build-out, while embodying our tenets: Stay Curious, Have Empathy, Be Accountable.
• Possess the SIE and Series 99 (or higher securities license), or achieve a passing result on the Series 99 within the first 180 days of employment.

How We Take Care of You:

• Competitive Salary & Stock Options.
• Health Benefits.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month via a Brex Card.

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.