Business Intelligence Specialist / Manager

About the role

In this role at BTSE, you will work closely with department heads to define and refine key performance indicators (KPIs) that align with the company’s objectives. Your expertise will be crucial in designing and maintaining centralized dashboards and reports that track performance and identify operational inefficiencies.

As a primary point of contact for Business Intelligence within the Core Operations team, you will provide strategic insights to the management team. Your ability to translate complex data into actionable insights will be vital for driving informed decision-making across the organization.

Skills that matter here

• SQL: You will utilize SQL for data extraction and analysis to support BI initiatives.
• Excel: Advanced Excel skills are necessary for data manipulation and reporting.
• Tableau: Experience with Tableau will be important for creating visualizations and dashboards.
• PowerBI: You will use PowerBI to enhance data presentation and insights.
• Metabase: Familiarity with Metabase will aid in developing performance tracking tools.

Who this role suits

• Candidates should have a background in Business Intelligence or Data Analytics, ideally within tech or financial services.
• A proactive problem-solver with a keen attention to detail will thrive in this role.
• Excellent communication skills are essential for collaborating with stakeholders and presenting findings to leadership.
• A strong understanding of business operations and metrics will help you align BI efforts with company goals.

From the employer

Responsibilities

• KPI Alignment & Definition: Partner closely with department heads across the organization to define, establish, and continuously refine core KPIs that align with overall company objectives.
• Performance Monitoring & Reporting: Design, build, and maintain centralized KPI dashboards, performance tracking tools, and regular reports (weekly/quarterly/annual) for the Management Team.
• Data-Driven Issue Identification: Continuously analyze cross-departmental performance data to proactively identify operational inefficiencies, anomalies, and underlying business issues.
• Strategic Insights for Management: Act as an advisor to the Management Team (COO Office) by translating complex performance metrics into clear, actionable insights to support data-driven decision-making.
• Operational Analytics: Serve as the primary BI point-of-contact within the Core Operations team, optimizing internal data processes to ensure management has real-time visibility into business health.

Requirements

• Experience: 2–5 years (or more) of experience in Business Intelligence, Data Analytics, Operations Analysis, or related roles—ideally in Tech / Financial Services / Web3 or rapidly scaling startups.
• Data & Technical Literacy: High proficiency in SQL, advanced Excel, and BI visualization tools (e.g., Tableau, PowerBI, Metabase, etc.). You must be hands-on with data extraction and dashboard creation.
• Stakeholder Management: Excellent interpersonal and communication skills. Proven ability to negotiate and collaborate with department heads to align on metrics, as well as present complex findings clearly to C-level leadership.
• Business Acumen: Solid understanding of business operations. You aren't just pulling numbers; you understand the company’s products, business model, and what drives cross-functional success.
• Problem-Solving Mindset: A proactive, results-oriented attitude with a sharp eye for detail. You are naturally curious and driven to dig deeper into the data to find out why a department is over- or under-performing.

Conditions

• Competitive total compensation package
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more!