Complaints Analyst III
Remote - Australia
$75k–125k
English B2
today
full-time
quality 7.6/10
- Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications.
- Maintain complete case records in Salesforce, including investigation notes and customer correspondence.
- Escalate complex cases to your Supervisor or Complaints Lead.
- Flag recurring complaint patterns to leadership for continuous improvement.
- Participate in calibration sessions and training.
- 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services or fintech.
- Ability to draft clear, accurate written responses to customer complaints.
- Track record of meeting SLA and quality targets in a high-volume environment.
- Proficiency in English (reading, writing, and speaking).
- Target annual base salary range: $75K-$125K.
- Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
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