Role in brief
Dakota seeks a Fraud Operations Lead to oversee fraud workflows and enhance processes for various payment methods, particularly cards. Ideal candidates have significant experience in fraud operations within fintech or banking environments.
About the role
As the Fraud Operations Lead at Dakota, you will be responsible for managing and improving anti-fraud policies and workflows across multiple payment methods. Your role involves investigating alerts, handling card disputes, and collaborating with banking partners on fraud reporting and oversight.
You will work within a remote-first team that values clear communication and ownership. Success in this role means effectively reducing fraud incidents through scalable processes and leveraging AI tools to optimize operations. Your insights will directly impact Dakota's fraud operations roadmap.
Skills that matter here
- fraud operations: This role requires extensive experience in fraud operations, risk management, and maintaining fraud policies.
- data analysis: Comfort with data is essential for using AI tools to analyze alert histories and improve fraud detection rules.
- card fraud fundamentals: A solid understanding of card fraud fundamentals is necessary for managing card disputes and chargebacks.
Who this role suits
- Has 5-8 years of experience in fraud operations or related fields.
- Possesses a strong ability to communicate and collaborate with internal teams and banking partners.
- Demonstrates a proactive approach to problem-solving and process improvement.
- Values ownership and is willing to experiment and learn quickly.
From the employer
What You'll Do
- Maintain and improve Dakota’s anti-fraud policy, controls, and thresholds, and produce the fraud metrics that go to leadership.
- Run day-to-day fraud operations: triage, investigate, and decide on alerts and cases across cards, ACH, wire, and stablecoin transfers, and lead the post-mortem when something gets through.
- Serve as the primary point of contact for fraud escalations from our banking and processing partners, and from internal teams including customer support.
- Own card disputes and chargebacks once customer support hands them off: provisional credit, representment, network deadlines, and Regulation E timelines.
- Prepare fraud and dispute reporting for our bank partners, and respond to their oversight requests.
- Design fraud management processes that scale, using AI tools to minimize manual work.
- Tune our anti-fraud rules as typologies evolve: hunt emerging patterns before they surface as alerts or losses, measure rules against false-positive rates and alert-to-case conversion, and partner with Compliance and Engineering to ship changes.
- Help shape the fraud operations roadmap and tooling decisions: what we configure, what we build, what we buy.
What We're Looking For
- 5–8 years in fraud operations, risk operations, or fraud investigations at a fintech, payment services provider, card issuer, program manager, processor, or bank.
- Experience maintaining fraud policy and controls: writing or updating procedures, setting thresholds, and documenting decisions for leadership or audit.
- Experience working directly with bank partners on fraud and dispute reporting, oversight requests, and exam or audit support.
- Hands-on experience in manual review operations: running queues, making case decisions, and hitting SLAs.
- Card fraud fundamentals: authorization signals, card testing, and account takeover.
- Experience configuring and tuning rules in a transaction monitoring or fraud platform, not just working its queue.
- Comfort working with data: using AI tools to dig through alert and case history, spot patterns, and turn them into better rules and alerts.
Nice to Have
- Experience resolving and reporting on disputes and chargebacks, including Regulation E timelines and Visa and Mastercard operating rules.
- Crypto or stablecoin exposure, including blockchain analytics tools like TRM or Chainalysis.
How We Work
At Dakota, we value people who:
- Strive for excellence
- Practice extreme ownership
- Experiment fearlessly and learn quickly
- Stay close to customers
- Communicate clearly and directly
What We Offer
- Engaging problems that increase economic freedom globally
- Competitive salary and equity
- Employee-friendly equity terms (extended exercise)
- Remote work, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental, and vision insurance
- Regular team events and off-sites
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What level of experience is required?
Candidates should have 5-8 years of experience in fraud operations or related areas.
How do I apply for this position?
You can apply by visiting Dakota's website at https://dakota.xyz/?ref=sailonchain.com.
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