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## What you will do - **Support KYC onboarding end-to-end:** Work alongside our senior specialist to manage the customer verification lifecycle for Plasma One, including document collection, identity checks, and initial risk flagging. You will operate under guidance while building the judgement to handle cases more independently over time. - **Work within SumSub:** Process verification flows, review auto-decision outputs, and help manage manual review queues. You will learn the platform hands-on in a live production environment. - **Develop crypto-native awareness:** Build your understanding of risk profiles specific to stablecoin wallets, DeFi interactions, and cross-border crypto transactions. You will be supported in learning how to use Elliptic or equivalent blockchain analytics tooling to screen wallets and flag exposure. - **Help maintain customer monitoring:** Keep customer files accurate and up to date, support periodic reviews, and flag changes in customer behaviour - maintaining audit-ready documentation that meets FCA and broader regulatory expectations. - **Be a point of contact during onboarding:** Handle inbound customer queries on document requirements and verification status, escalating more complex or sensitive cases to senior team members. - **Collaborate and keep learning:** Work with Product, Operations, and Engineering to surface process feedback, while actively building your knowledge of UK and EU regulatory developments affecting stablecoins and digital assets.

## Who you are - **1 to 2 years of experience** in a KYC, compliance, onboarding, or financial crime operations role, ideally within fintech, payments, or crypto. Strong candidates at the very start of their career will also be considered if the other criteria fit. - **Genuinely curious about crypto.** You do not need to be an expert, but you need to understand the basics of how crypto works and be motivated to go deeper. This is a crypto-native environment, and that interest matters. - **Detail-oriented and compliance-minded:** you take accuracy seriously, understand why documentation matters, and do not cut corners. - **A clear communicator:** you can write a straightforward decision rationale and flag issues concisely without overcomplicating things. - **Comfortable asking questions and escalating:** knowing when you need support is a strength at this level, not a weakness. - **Organised under pressure:** onboarding queues move quickly, and you can keep pace without letting quality slip. - **Comfortable in a fast-moving environment:** Plasma is scaling quickly. Processes are still being shaped and you see that as an opportunity. - You are fine stepping in to support Customer operations too: This will be part of the role.

## What's in it for you At Plasma, we give you the environment and tools to do the best work of your life. - Competitive salary for the level of the role, plus token compensation. - Premium health insurance for you and your family, fully covered by Plasma. - Monthly wellness budget, whether for the gym, therapy, sauna, or massage. - All the tools and tech you need to operate at your best. We look after you.