Knowledge Management & Training Lead

Key Responsibilities

• Own the knowledge framework.
• Define the architecture for the canonical library of risk-operations procedures.
• Design for how knowledge is increasingly accessed and applied through AI-powered tools.
• Set policy, procedure, and documentation standards.
• Govern adoption and quality.
• Own the audit and examination readiness of the documentation estate.
• Manage the BPO content-writing team.
• Define requirements for teams you don't manage.
• Architect training and certification.
• Instrument the function.
• Enable cross-skilling.

Qualifications

• 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions.
• Experience operating in a regulated industry or similarly complex, control-oriented environment.
• A hybrid skill set spanning knowledge management and enablement/L&D.
• Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams.
• Experience leading a team, pod, or vendor-delivered group.
• Track record of setting standards that teams outside your reporting line adopted.
• Strong systems thinking and writing skills.
• Experience defining and reporting metrics that demonstrate the effectiveness of knowledge and enablement programs.
• A thoughtful perspective on how AI can improve knowledge management and enablement.

Total Rewards

• Base salary, equity (stock options/RSUs), and benefits.
• Target new hire base salary ranges:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 — $203,800 USD.
• US employees outside of those areas: $146,700 — $183,400 USD.
• Canadian employees (any location): $154,100 — $192,600 USD.