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Mercury is seeking a Knowledge Management & Training Lead to oversee frameworks for risk operations documentation and training, managing a BPO content-writing team and ensuring effective knowledge management.
Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.
Key Responsibilities
- Own the knowledge framework.
- Define the architecture for the canonical library of risk-operations procedures.
- Design for how knowledge is increasingly accessed and applied through AI-powered tools.
- Set policy, procedure, and documentation standards.
- Govern adoption and quality.
- Own the audit and examination readiness of the documentation estate.
- Manage the BPO content-writing team.
- Define requirements for teams you don't manage.
- Architect training and certification.
- Instrument the function.
- Enable cross-skilling.
Qualifications
- 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions.
- Experience operating in a regulated industry or similarly complex, control-oriented environment.
- A hybrid skill set spanning knowledge management and enablement/L&D.
- Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams.
- Experience leading a team, pod, or vendor-delivered group.
- Track record of setting standards that teams outside your reporting line adopted.
- Strong systems thinking and writing skills.
- Experience defining and reporting metrics that demonstrate the effectiveness of knowledge and enablement programs.
- A thoughtful perspective on how AI can improve knowledge management and enablement.
Total Rewards
- Base salary, equity (stock options/RSUs), and benefits.
- Target new hire base salary ranges: