No longer accepting applicationsThis role at Mercury has closed. Browse live web3 jobs instead.
Get Discovered
No applications. Teams find and message you directly.
Get discovered. Join the talent poolNo account needed · 0 people in the pool→
No account needed. Teams find you and reach out directly.
0 people already in the pool
◆ 8/10
fintechtechOtherremote
About this role
Mercury is seeking a Knowledge Management & Training Lead to oversee frameworks for risk operations documentation and training, managing a BPO content-writing team and ensuring effective knowledge management.
Description
Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.
Responsibilities
Key Responsibilities
- Own the knowledge framework.
- Define the architecture for the canonical library of risk-operations procedures.
- Design for how knowledge is increasingly accessed and applied through AI-powered tools.
- Set policy, procedure, and documentation standards.
- Govern adoption and quality.
- Own the audit and examination readiness of the documentation estate.
- Manage the BPO content-writing team.
- Define requirements for teams you don't manage.
- Architect training and certification.
- Instrument the function.
- Enable cross-skilling.
Requirements
Qualifications
- 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions.
- Experience operating in a regulated industry or similarly complex, control-oriented environment.
- A hybrid skill set spanning knowledge management and enablement/L&D.
- Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams.
- Experience leading a team, pod, or vendor-delivered group.
- Track record of setting standards that teams outside your reporting line adopted.
- Strong systems thinking and writing skills.
- Experience defining and reporting metrics that demonstrate the effectiveness of knowledge and enablement programs.
- A thoughtful perspective on how AI can improve knowledge management and enablement.
Conditions & Benefits
Total Rewards
- Base salary, equity (stock options/RSUs), and benefits.
- Target new hire base salary ranges:
Job Details
Salary$146,700–$203,800
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedAug 29, 2026 (48d ago)
Tags & Skills
fintechtechOtherremote