Role in brief
OKX is a leading crypto exchange looking for a Manager of Controls and Governance to enhance operational strategies and compliance. Candidates with experience in strategic operations or risk management in regulated environments should apply.
About the role
In this role, you will focus on strengthening compliance and operational strategies at OKX, a well-regarded crypto exchange known for its secure trading and wallet services. Your responsibilities will include managing KYC/KYB processes, overseeing risk governance, and ensuring alignment between customer support and compliance.
You will work closely with various departments, including Legal and Compliance, to streamline operations and support product launches. Success in this position requires a proactive approach to identifying friction points and a strong ability to communicate and collaborate across teams.
The salary range for this role is between $107,002 and $160,503, reflecting the competitive compensation offered by OKX.
Skills that matter here
- Strategic Operations: This role requires experience in strategic operations to enhance compliance and operational frameworks.
- Risk Management: You will need a solid background in risk management to effectively oversee governance and compliance initiatives.
- Program Management: Program management skills will be essential for coordinating cross-departmental workflows and incident responses.
- Compliance Operations: Experience in compliance operations is crucial for managing KYC/KYB processes and ensuring regulatory alignment.
- Cross-Functional Communication: Strong communication skills are necessary to build partnerships across various teams and manage stakeholder expectations.
Who this role suits
- A candidate who thrives in ambiguous and rapidly changing environments.
- Someone with a proactive approach to problem-solving and process improvement.
- An individual who excels in building trusted relationships across departments.
- A professional with a strong background in compliance and risk management within fintech or regulated sectors.
From the employer
What You’ll Be Doing
- Controls Partnership & Operational Strategy
- KYC/KYB Pipeline & Remediation: Support Compliance-managed KYC and KYB onboarding pipelines, identifying friction points, accelerating throughput between business units and Compliance, and resolving operational friction.
- Risk Governance and Coordination: Serve as the key liaison to the US Risk organization, providing assistance in the monitoring of KRIs and the implementation of the risk framework.
- Customer-Facing Content Governance: Lead the cross-functional workflow for Compliance and Legal reviews of growth assets, including marketing campaigns, product launches, promotional materials, and client communications.
- Client Support & Compliance Alignment: Partner closely with Client Support and Compliance to streamline escalated customer workflows, ensure client support operations reflect regulatory requirements, and resolve customer-impacting compliance bottlenecks.
- Controls Product Management: Work with Legal, Compliance, and Risk to understand key risks associated with new product launches, and utilize relationships with Product to promote innovation and product delivery.
- Local Market Governance Executive Reporting: Lead and coordinate reporting for executive meeting cadences, including soliciting updates and insight from business and control leads to present a cohesive view of US market performance and opportunities.
- Policy & Procedures: Support the drafting and upkeep of operational policies and procedures. Prepare regular risk, control, and operational performance reporting for senior leadership.
- First-Line Defense Leadership: Represent business operations in first-line risk management activities, supporting RCSAs, maintaining risk registers, and ensuring control effectiveness.
What We Look For In You
- Experience: 3+ years of progressive experience in Strategic Operations, Program Management, Compliance Operations, Governance, or Risk Management within fintech, crypto/web3, or heavily regulated financial services.
- Fluidity & Growth Mindset: A "builder" mindset with high comfort in ambiguous, rapidly evolving environments. Ability to pivot smoothly from tactical execution (tracking pipeline bottlenecks) to strategic alignment (launching new market initiatives).
- Incident & Process Acumen: Proven track record leading cross-departmental incident response, mapping workflows, and executing post-incident remediation.
- Cross-Functional Stakeholder Management: Superior written and verbal communication skills; demonstrated ability to build trusted partnerships across control and first line teams.
Perks & Benefits
- Competitive total compensation package
- L&D programs for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Questions about this role
What is the remote policy?
This position is office-based with no remote work specified.
What is the required experience for this role?
Candidates should have 3+ years of experience in strategic operations, compliance, or risk management.
How can I apply for this position?
You can apply through the OKX website at https://www.okx.com/?ref=sailonchain.com.
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