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Join Magic Eden as an Operations Associate to support players in a fast-paced sportsbook environment, ensuring a seamless gaming experience in the world of crypto-enabled gaming.
As Magic Eden expands into the world of crypto-enabled gaming experiences, we're looking for an Operations Associate with true degen spirit and startup hustle. This role is all about supporting players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support.
- Provide high-quality customer support to players, resolving casino and sportsbook-related issues quickly and effectively.
- Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits.
- Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules.
- Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases.
- Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
- Monitor, assess, and respond to risk alerts to ensure timely mitigation of potential threats.
- Ensure compliance with company policies and applicable gaming regulations.
- Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations.
- Monitor player sentiment and flag opportunities to improve the user experience.
- Support the team during high-volume sporting events, ensuring rapid and accurate communication.
- Adapt to a dynamic environment and step into additional duties as assigned.
- 5+ years of experience with deep familiarity with online casinos, sportsbooks, sports wagering mechanics, and common bettor workflows.
- Understanding of bet types including pre-match, live/in-play betting, parlays.
- Familiarity with bet settlement logic, including pushes, voids, partial payouts, and abandoned match handling.
- Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
- Genuine passion for helping customers and a commitment to excellent service.
- Highly organized with strong attention to detail.
- Comfortable learning new tools, dashboards, and operational systems.
- Strong problem-solving instincts with the ability to identify root causes quickly.
- Adaptability to a fast-paced, scrappy startup environment.
- Comfortable with non-standard hours during major sporting events (weekends, playoffs, etc.).
- Previous experience in customer support or community-facing operations is preferred.
3 DeFi teams messaged me in 5 days
AI profile matched me perfectly
2 interviews in my first week
Hired in 9 days, no cold apps
Best web3 board, period
3 DeFi teams messaged me in 5 days
AI profile matched me perfectly
2 interviews in my first week
Hired in 9 days, no cold apps
Best web3 board, period
CV to offer in 11 days
DAO found me, not the other way
Passive search actually works here
Got 5 messages in first week
Only board I recommend now
CV to offer in 11 days
DAO found me, not the other way
Passive search actually works here
Got 5 messages in first week
Only board I recommend now
