Operations Market Manager

Responsibilities

• Coordinate hardware lifecycle activities, launch readiness, issue governance, backlog management, and operational risk management.
• Coordinate market-specific hardware launch-readiness activities across North American jurisdictions.
• Support configuration alignment, approvals, certifications, firmware coordination, and deployment readiness.
• Manage readiness gaps across cabinets, peripherals, spare parts, lifecycle changes, and customer notifications.
• Partner with Product, Manufacturing, Quality, and Field Services to support successful market deployment.
• Coordinate priority hardware, platform, game, manufacturing, and cross-functional issues through defined owners and escalation paths.
• Maintain action plans, ownership, risks, dependencies, escalation paths, and closure criteria.
• Facilitate issue-review cadence and escalation governance across cross-functional teams.
• Ensure timely communication and alignment between technical teams and market stakeholders.
• Maintain a cross-market issue and hardware-readiness backlog.
• Publish KPI dashboards covering issue aging, launch readiness, risk exposure, and resolution progress.
• Support operational reviews and executive status reporting.
• Drive continuous improvement of issue management, escalation, and readiness processes.
• Build market knowledge across global distributed gaming jurisdictions.
• Support market launches, readiness reviews, and customer-facing activities as needed.
• Partner with Operations Market Managers and progressively assume delegated responsibilities.
• Document processes and operational knowledge to strengthen continuity and succession planning.

Qualifications

Required

• Bachelor’s degree in business, operations, engineering, or a related field, or equivalent experience.
• 5+ years in operations, program/project coordination, technical operations, or field services, ideally in gaming, hardware, or regulated industries.
• Experience coordinating cross-functional programs where influence, not direct authority, drives outcomes.
• Working knowledge of hardware lifecycle concepts, including configurations, firmware, spare parts, ECOs, and deployment readiness.
• Strong written and verbal communication skills, including executive-level status reporting.
• Proficiency with reporting and collaboration tools, including dashboards, ticketing or issue tracking, and Microsoft 365.
• Ability to travel as needed to support market launches and readiness reviews.

Preferred

• Experience in gaming, lottery, or another regulated environment with certification and regulatory approval processes.
• Background in problem management, incident or escalation governance, or ITIL-aligned practices.
• Experience building KPI dashboards and operational cadences from the ground up.
• Bilingual English/French for Moncton-based candidates.
• PMP, ITIL, Lean, or Six Sigma certification.

Conditions

• IGT offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
• Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities.