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Join IGT as an Operations Market Manager to oversee hardware readiness and issue management in Global Distributed Gaming markets, ensuring successful deployments and operational outcomes.
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
Responsibilities
- Coordinate hardware lifecycle activities, launch readiness, issue governance, backlog management, and operational risk management.
- Coordinate market-specific hardware launch-readiness activities across North American jurisdictions.
- Support configuration alignment, approvals, certifications, firmware coordination, and deployment readiness.
- Manage readiness gaps across cabinets, peripherals, spare parts, lifecycle changes, and customer notifications.
- Partner with Product, Manufacturing, Quality, and Field Services to support successful market deployment.
- Coordinate priority hardware, platform, game, manufacturing, and cross-functional issues through defined owners and escalation paths.
- Maintain action plans, ownership, risks, dependencies, escalation paths, and closure criteria.
- Facilitate issue-review cadence and escalation governance across cross-functional teams.
- Ensure timely communication and alignment between technical teams and market stakeholders.
- Maintain a cross-market issue and hardware-readiness backlog.
- Publish KPI dashboards covering issue aging, launch readiness, risk exposure, and resolution progress.
- Support operational reviews and executive status reporting.
- Drive continuous improvement of issue management, escalation, and readiness processes.
- Build market knowledge across global distributed gaming jurisdictions.
- Support market launches, readiness reviews, and customer-facing activities as needed.
- Partner with Operations Market Managers and progressively assume delegated responsibilities.
- Document processes and operational knowledge to strengthen continuity and succession planning.
Qualifications
#### Required- Bachelor’s degree in business, operations, engineering, or a related field, or equivalent experience.
- 5+ years in operations, program/project coordination, technical operations, or field services, ideally in gaming, hardware, or regulated industries.
- Experience coordinating cross-functional programs where influence, not direct authority, drives outcomes.
- Working knowledge of hardware lifecycle concepts, including configurations, firmware, spare parts, ECOs, and deployment readiness.
- Strong written and verbal communication skills, including executive-level status reporting.
- Proficiency with reporting and collaboration tools, including dashboards, ticketing or issue tracking, and Microsoft 365.
- Ability to travel as needed to support market launches and readiness reviews.
#### Preferred
- Experience in gaming, lottery, or another regulated environment with certification and regulatory approval processes.
- Background in problem management, incident or escalation governance, or ITIL-aligned practices.
- Experience building KPI dashboards and operational cadences from the ground up.
- Bilingual English/French for Moncton-based candidates.
- PMP, ITIL, Lean, or Six Sigma certification.
Conditions
- IGT offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
- Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities.