Merchant Experience

• Own the merchant dashboard end-to-end. Define how merchants interact with WalletConnect Pay services.
• Design the merchant onboarding journey. Take onboarding from a hands-on, multi-week process to a self-serve experience that builds merchant confidence from first signup to first live payment, in partnership with our network of licensed off-ramp providers.
• Build merchant trust through payment visibility. Merchants need to know their money is moving correctly.
• Own the PSP partner experience. Define how they integrate, provision merchants at scale, and configure settlement.
• Ship the developer experience merchants expect. Testing, integration, and go-live tooling that makes WalletConnect Pay as fast to adopt as any modern payment platform.
• Define enterprise integration patterns. Turn these into repeatable platform capabilities.
• Own the merchant success funnel. Define and measure the full merchant lifecycle from signup through sustained usage.

Go-To-Market & Customer Integrations

• Own the product side of new customer onboarding. Work directly with Business Development and Partnerships.
• Define and maintain integration playbooks. Codify the steps from initial partner call to first live payment.
• Coordinate cross-functionally to ship customer-impacting launches. Align Engineering, Design, Compliance, Marketing, and Partnerships.
• Turn partner feedback into product improvements. Join partner calls and convert recurring support patterns into platform capabilities.
• Set direction for the Merchant Experience squad. Define quarterly priorities and coordinate dependencies.

Who You Are

• 7+ years in product / engineering management building merchant-facing, B2B, or platform products.
• Payments, fintech, or e-commerce infrastructure experience.
• API and platform product experience.
• Web3 experience is NOT required but it's a plus.

Core Capabilities

• Applies AI tools as a core workflow.
• Merchant operations empathy.
• Spec-driven and architecturally literate.
• Converts complexity into clarity.

What we offer

• Fully remote position with a budget for your home office or work environment.
• Regular team offsites to incredible locations around the world.
• Opportunities to travel to conferences and community events.
• Generous PTO and parental leave.
• Meaningful Learning & Development budget.
• Competitive compensation package including salary, equity, and potentially tokens.
• Healthcare coverage for US-based team members.
• The chance to build at the forefront of onchain payments with one of the most recognised companies in Web3.