Project Manager - Ripple

About the role

In this role, you will manage the end-to-end delivery of client-facing projects, ensuring that implementations of Ripple's Treasury solutions meet agreed standards. You will be the main point of contact for client teams, facilitating communication and alignment on goals while coordinating efforts across various countries.

Your responsibilities will include creating project plans, managing risks, and ensuring compliance with delivery standards. This position requires collaboration with multiple teams within Ripple, and a strong understanding of local business customs and banking standards will be essential for success.

Skills that matter here

• project management: You will lead complex client projects, managing timelines and deliverables.
• relationship-building: Strong skills in building trust and engaging with clients at various organizational levels are crucial.
• communication: Effective communication skills are necessary for providing updates and aligning project objectives.
• Spanish and Portuguese fluency: Business-level fluency in Spanish is required, with Portuguese as a strong advantage.

Who this role suits

• You have a background in client-facing project management, particularly in SaaS or B2B environments.
• You thrive in fast-paced settings and can manage multiple projects simultaneously.
• You possess strong organizational skills and have a proven track record of delivering projects on time and within budget.
• You are comfortable engaging with diverse teams and adapting communication styles to different audiences.

From the employer

What You Will Do

• Lead end-to-end delivery of client-facing Ripple Treasury solution implementations, managing scope, timelines, budgets, and deliverables to agreed standards.
• Serve as the point of contact for client project team members, building trust and ensuring alignment on goals, achievements, and expectations.
• Create and maintain detailed project plans in accordance with Ripple Treasury’s project management methodology.
• Collaborate cross-functionally with Product, Implementation, and Customer Success teams to align project objectives and execution.
• Coordinate delivery across multiple Latin American countries and the United States, spanning time zones and languages.
• Manage bank connectivity and integration workstreams across Latin American and US banking partners.
• Define and supervise critical success factors for each engagement, ensuring alignment with client business objectives.
• Identify and mitigate project risks, clarify roles and responsibilities, and bring up issues to leadership as needed.
• Establish project governance, ensuring oversight and compliance with delivery standards.
• Lead project communication, including regular status updates to client executives, internal collaborators, and business units.
• Find opportunities for process improvement, automation, and efficiency enhancements across the delivery lifecycle.

Who We Are Looking For

• 3+ years of experience in client-facing project management, preferably within a SaaS or B2B enterprise software environment.
• Strong relationship-building skills, with the ability to engage and influence client team members at multiple levels of an organization.
• Experience leading multiple sophisticated projects simultaneously, often with remote resources and global teams.
• Technical competence and understanding of Treasury Management Systems (TMS) or financial software products is advantageous.
• Demonstrated capability to proactively recognize, monitor, and handle project risks and issues.
• Strong listening, presentation, and consultative communication abilities with the capacity to customize messages for diverse audiences.
• Highly organized with a demonstrable track record of delivering projects on time and within budget.
• Ability to thrive in a fast-paced, high-growth environment while balancing multiple priorities.
• Experience leading projects for clients across Latin America and the United States, with awareness of local business customs and regulatory frameworks.
• Familiarity with Latin American and US bank connectivity standards and payment schemes is helpful.
• Business-level fluency in Spanish is required.
• Business-level proficiency in Portuguese is a strong advantage.
• Existing right to work in the United States.

What the Company Offers

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
• A learning environment where you can dive deep into the latest technologies and make an impact.
• A professional development budget to support other modes of learning.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Competitive salary, bonuses, and equity.
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
• Employee giving match.
• Mobile phone stipend.
• R&R days so you can rest and recharge.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.