Role in brief
Coinbase is seeking a Risk & Monitoring Analyst III to focus on quality assurance audits and process improvements in a remote setting. Candidates with over four years of experience in complaints support or quality assurance in financial services should consider applying.
About the role
In this role, you will conduct weekly quality assurance audits and provide detailed documentation of findings. Your responsibilities will include performing root cause analyses and collaborating with various teams to enhance operational procedures and improve overall quality.
Success in this position involves building and presenting insights and metrics to leadership, utilizing data to inform decision-making. You will work closely with stakeholders across different departments to implement process improvements and ensure compliance standards are met.
Skills that matter here
- Quality Assurance: This role requires executing QA audits and identifying error patterns to enhance operational quality.
- Data Analysis: You will analyze compliance metrics and present findings using tools like Google Sheets and Excel.
- Cross-Functional Collaboration: Partnering with teams globally is essential for implementing process improvements.
Who this role suits
- A professional with over four years of experience in quality assurance or compliance within financial services.
- Someone who is detail-oriented and capable of translating findings into actionable improvements.
- A team player who thrives in a collaborative environment and can effectively communicate insights to leadership.
From the employer
Responsibilities
- Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes.
- Conduct root cause analysis and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to upskill team performance across the Complaints function.
- Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks.
- Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making.
- Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes are documented and scalable across the function.
Requirements
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
- Demonstrated ability to execute QA audits against established rubrics, identify error patterns, and translate findings into actionable recommendations that improve operational quality.
- Experience developing, producing, and presenting compliance metrics and reporting using tools such as Google Sheets, Excel, or Google Slides.
- Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards.
- Full-time, in-office presence five days a week with availability to support extended hours when required by audit or compliance deadlines.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Questions about this role
What is the remote policy?
This position is fully remote.
What level of experience is required?
Candidates should have at least four years of experience in complaints support, quality assurance, or compliance testing.
How can I apply for this position?
You can apply through the Coinbase careers page at the provided link.
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