Senior Account Manager

Company: The Tie

Location: New York, US

Employment Type: Full Time

Salary: $115,000 - $140,000 USD per year + Commission

About the Company

The Tie is a leading provider of information services for digital assets. We serve hundreds of the world's largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. The Tie's clients include leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

About the Role

As a Senior Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.

Responsibilities

• Build strong relationships with assigned institutional clients
• Work alongside the Account Executives to win new business and increase sales
• Provide support for customers in the pre-sales and post-sales processes
• Maintain CRM including recording detailed notes from meetings with clients
• Answer client questions via their designated support channel
• Communicate new feature launches
• Build dashboards, watchlists and news feeds for new clients
• Aggregate product feedback from clients and present to the product team
• Prospect and network for upsells to existing clients
• Drive net retention

Requirements

• BA/BS degree or relevant account management experience
• Experience or passion for cryptocurrency markets is a must
• Experience interacting with institutional investors is strongly preferred
• Ability to grasp customers' needs and suggest timely solutions
• Excellent presentation, relationship building and communication skills
• Strong analytical and problem-solving skills
• SQL and Python experience is a plus
• CRM and client prospecting experience

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• Fast-paced and exciting work environment
• Strong teamwork-driven culture