◆ 8/10
cryptofintechsalesAccount Manager
About this role
Join Coins, the leading crypto brand in the Philippines, as a Senior Account Manager. Drive merchant acquisition and account management in Bohol and Eastern Visayas while enjoying a hybrid work environment.
Description
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Responsibilities
- Identify, approach, and onboard new merchants across various industries onto our payment services (POS terminals, QR payments, e-wallets), with a focus on strategic and higher-volume accounts.
- Build and maintain strong relationships with existing merchants across Bohol and Eastern Visayas to drive usage, retention, and satisfaction.
- Lead negotiations on merchant discount rates (MDRs), commercial terms, and service agreements, including more complex or high-value deals.
- Collaborate with internal teams (product, tech, operations) to support smooth onboarding and integration, and flag process gaps affecting the region.
- Serve as the senior point of contact for merchant queries, support, and escalations, stepping in on issues that require additional seniority or judgment.
- Own account and portfolio performance for the region — monitor transaction volumes, track KPIs, and identify and act on growth opportunities.
- Mentor and provide guidance to junior account managers or new hires in the region, as needed.
- Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space, and share market insights with the broader team.
- Represent the company at merchant and industry events across Bohol and Eastern Visayas.
Requirements
- Bachelor's degree in Business or a related field.
- 4–7 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce, with a track record of increasing scope or seniority.
- Proven experience closing high-value deals and managing a large, high-volume portfolio independently.
- Excellent communication, presentation, and negotiation skills, including experience negotiating with senior merchant stakeholders.
- Customer-focused mindset with a strong drive to exceed targets and KPIs.
- Highly self-directed with strong organizational and time management skills; comfortable operating with significant autonomy across a wide regional territory.
- Ability to coordinate with international partners and stakeholders.
- Proven track record of consistently meeting or exceeding quotas and receiving positive customer feedback.
- Based in Bohol or Eastern Visayas, or willing to relocate; strong familiarity with the local merchant landscape and business community is a plus.
- Willingness to travel extensively within Bohol and Eastern Visayas, including to less accessible areas, for merchant visits.
- Prior experience mentoring or informally leading junior team members is a plus.
Conditions & Benefits
- Join a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
- Work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
- A culture that welcomes new ideas backed up by data to create an impact.
Job Details
Salary$90,000–$150,000
LocationHybrid
AI Score★★★★★★★★☆☆ 8/10
PostedSep 16, 2026 (4d ago)
Tags & Skills
cryptofintechsalesAccount Managerhybrid