Wallet Leader (Head of Wallet Operations)

About the role

As the Wallet Leader at Coins, you will oversee wallet operations on a global scale, ensuring the safe and timely movement of funds across various regions. This role involves managing daily operations, including customer withdrawals and cold storage transfers, while adhering to compliance and security standards.

You will lead a team responsible for wallet operations, collaborating closely with departments like Security, Compliance, and Engineering. Success in this role means maintaining operational efficiency, implementing robust procedures, and effectively managing incidents and escalations.

The salary range for this position is between $98,000 and $162,000, reflecting the seniority and expertise required.

Skills that matter here

• Wallet Operations: This role is focused on managing wallet operations across different regions and ensuring secure fund movements.
• Strategic Planning: You will need to develop and implement strategies for efficient wallet management.
• Team Leadership: Leading and coaching the wallet operations team is a key responsibility.
• Operations Management: You will oversee day-to-day operations, ensuring compliance and security.

Who this role suits

• Candidates should have a strong background in crypto, fintech, or financial infrastructure.
• The ideal person has experience managing wallet operations at a licensed VASP or exchange.
• Strong communication skills in English are essential, with additional language skills being a plus.
• A hands-on approach and experience in leading teams across multiple locations are important.

From the employer

• Own global wallet operations end to end, covering hot, warm and cold wallets.
• Manage daily fund movements: customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing and sweeping across chains and entities.
• Operate our Fireblocks environment day to day, including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting and API integrations.
• Run wallet operating procedures (SOPs) with strict approval, maker-checker and segregation of duties, and keep them current as the business grows.
• Monitor wallet balances, on-chain activity and pending transactions, and resolve stuck, failed or delayed transactions quickly.
• Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit.
• Manage new chain and token onboarding from the operations side, working with Engineering and Security.
• Handle wallet incidents and escalations, and lead post-incident reviews.
• Keep wallet operations in line with Compliance and Security requirements, and support auditor and regulator requests when needed.
• Lead, coach and build the wallet operations team, including colleagues in other locations, with clear coverage across time zones.

• 7+ years in crypto, fintech or financial infrastructure, with 3+ years running wallet operations at a licensed VASP or exchange (e.g. OSL, HashKey, or similar).
• Strong hands-on experience with Fireblocks in a production environment, including vault management, transaction policies, approval and signing workflows, and API or webhook integrations.
• Experience running wallet operations across multiple entities or jurisdictions, or equivalent scale.
• Solid understanding of major blockchains (BTC, ETH, EVM chains, Tron, etc.) and on-chain transaction monitoring.
• Working knowledge of key management, multi-sig and MPC concepts.
• Proven experience building controls, SOPs and audit-ready documentation.
• Experience leading an operations team across locations.
• Strong communication in English. Cantonese or Mandarin is a plus.
• Based in Hong Kong or willing to relocate.