Senior Product Manager, User Center

About the role

As a Senior Product Manager at OKX, you will be responsible for the product roadmap related to user account identity and lifecycle management. Your work will involve optimizing login and authentication processes, as well as designing account hierarchy and permission systems to support diverse business models.

You will collaborate with various teams, including compliance and risk, to align product features with business growth targets. Success in this role means effectively addressing user complaints and driving the adoption of AI technologies within the User Center product line.

Skills that matter here

• Product Management: This role requires over 5 years of product management experience, specifically in managing account and permission systems.
• Systems Architecture: A strong systems-architecture mindset is essential for translating business requirements into product solutions.
• Cross-team Collaboration: You will need strong collaboration skills to engage with internal teams and institutional clients effectively.
• AI Integration: Experience with AI is important as you will drive its adoption in the User Center product line.
• Bilingual Communication: Fluency in both Chinese and English is required for effective communication within a diverse team.

Who this role suits

• A seasoned product manager with a strong background in account and permission systems.
• Someone who thrives in collaborative environments and can engage with various stakeholders.
• A data-driven decision-maker with a solid understanding of business needs.
• An individual comfortable working with AI technologies in product development.

From the employer

• Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
• Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization.
• Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
• Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
• Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.

• 5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products.
• Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams.
• Strong business judgment and data sensitivity, able to drive product decisions and prioritization.
• Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously.
• Skilled at working with AI.
• Fluent in both Chinese and English as working languages.

• Competitive total compensation package.
• L&D programs and education subsidy for employees' growth and development.
• Various team building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.
• More that we love to tell you along the process!