Role in brief
MoonPay is a fintech company focused on value movement in crypto. The Senior Program Manager will lead strategic projects across product and operations teams. Candidates with strong cross-functional leadership and communication skills in high-growth environments should apply.
About the role
MoonPay operates as a high-velocity fintech company, building the infrastructure for value transfer in the crypto space. The Senior Program Manager in Product Operations will be responsible for driving strategic initiatives, working closely with product, engineering, and marketing teams to enhance business performance and user value.
Success in this role involves navigating complex, ambiguous challenges, leveraging data and AI tools to inform decisions, and developing scalable processes. The position requires a proactive approach to identifying opportunities and managing cross-functional collaboration to achieve measurable outcomes.
The salary range for this role is between $112,000 and $188,000, reflecting the seniority and impact of the position.
Skills that matter here
- Program Management: This role involves leading complex programs and initiatives across various teams.
- Cross-functional Leadership: The position requires collaboration with multiple departments to drive strategy.
- Communication: Exceptional communication skills are needed to engage stakeholders and explain strategic initiatives.
- Operational Planning: The role demands strong operational planning to manage dependencies and mitigate risks.
- Risk Mitigation: Identifying and addressing potential risks is a key aspect of the responsibilities.
- AI Tools: Fluency in AI tools is essential for improving productivity and implementing automation.
Who this role suits
- A candidate who thrives in ambiguous environments and can manage complex projects.
- Someone with a strong background in fintech or technology, especially in cross-functional roles.
- An effective communicator who can engage and influence senior stakeholders.
- A proactive problem-solver who can structure initiatives from concept to delivery.
From the employer
Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution.
Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business.
Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach.
Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work.
Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations.
Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations.
Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them.
5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments.
Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process.
Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments.
Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes.
Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions.
Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead.
Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves.
💰 Competitive salary package
🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards
🚀 Moonshot award: we honor exceptional impact. 20 employees a year, each earning a $250,000 equity grant
📊 Pension: employer contributions from day one
🎁 Employee referral program: refer great people, earn 10K in USDC
🏝 Flexible Time Off: choose when to work and when to switch off
🔋 Recharge Period: end-of-year company-wide time off to rest and reset
🎂 Birthday leave: take the day off to celebrate you
🍼 Enhanced parental leave: more time with family, no second thought
🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase
🚆 Commuter benefits: public transport to and from the office
🩺 Private healthcare benefits: to protect you and your loved ones
🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership
🤖 Enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next
🍱 Lunch credit: meals covered on the days you're in the office
🪑 Home office setup allowance: build the home office of your dreams
👛 Remote working allowance: those working fully remotely get a little extra for utilities
🌕 Monthly product budget and zero-fee crypto transactions
📚 $1,000 Annual training budget: we support your learning journey
🎯 High Potential Program: structured development, mentorship, and stretch opportunities
✈️ Regular remote company offsites: high-impact in-person sessions and hackathons
🚲 (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit
🔌 (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary.
Questions about this role
What is the remote policy?
The position is fully remote, allowing for flexible work arrangements.
What level of experience is required?
Candidates should have over 5 years of experience in leading complex cross-functional programs.
How can I apply for this position?
Interested candidates can apply through the MoonPay website.
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