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About BitGo

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world.

About the Role

Our Solutions Engineering department works closely with prospective customers and current customers providing workshops and training in BitGo's products and services and guiding them through the technical journey from the sales process to onboarding. We are seeking a proven professional based in Brazil who will nurture relationships with our clients.

Responsibilities

• Lead technical and product demos through the pre and post sales cycles, driving technical workshops, solution architecture, implementation guidance, and presentations to Executive sponsors.
• Manage continuous client relationships by understanding their business requirements, expectations, and technical support needs with understanding customer technical architecture.
• Collaborate with Executive Directors, Product Management and Engineering Teams, contributing to the development of new product features.
• Act as a client advocate, providing valuable feedback to internal teams.
• Clearly communicate client requirements to the Sales Team for their sales calls.
• Possess strong technical skills to explain APIs and create compelling technical demos.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation.
• 5-8+ years in a client-facing technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar).
• 5+ years deep knowledge in blockchain, cryptocurrencies, financial services, banking, payments, and/or trading.
• Prior experience in both pre-sales and/or post-sales capacities.
• Proven ability to lead and manage client engagements and projects.
• Experience collaborating with Subject Matter Experts (SMEs) on RFIs, RFPs, and technical proposals.
• Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, and SDKs.
• Development experience with Javascript, Typescript, Python, and other web-based technologies/stacks.
• Exceptional professionalism – highly regarded by clients and colleagues.
• Clear and effective verbal and written communication and comprehension.
• Strong ability to self-manage and exercise professional judgment.
• Must be proficient in English, written and spoken.

Benefits

• Competitive salary
• Great colleagues and inspiring startup environment
• Benefits may vary based on location

Location

São Paulo, Brazil. This role will require being full-time onsite at the Brazil office to support collaborative team dynamics and innovative problem-solving.