Role in brief
Turnkey is seeking a Technical Support Engineer to assist developers with SDKs and APIs. This part-time remote role is suitable for individuals with experience in technical support and a background in crypto.
About the role
As a Technical Support Engineer at Turnkey, you will play a crucial role in helping developers integrate and troubleshoot SDKs and APIs. You will work closely with customers to resolve issues and ensure successful integration across various platforms.
The ideal candidate will have a strong technical background, particularly in TypeScript and React, and will thrive in a fast-paced startup environment. Your ability to communicate effectively and collaborate with engineering and product teams will be key to driving improvements and solving problems.
The salary for this role ranges from $100,000 to $150,000, which is competitive for technical support positions in the crypto space.
Skills that matter here
- TypeScript: This role requires strong knowledge of TypeScript to assist developers effectively.
- React: Experience with React is essential for troubleshooting and supporting SDKs.
- APIs: You will debug and resolve issues related to APIs, ensuring smooth developer experiences.
- React Native: Familiarity with React Native will aid in supporting mobile SDKs.
- Grafana: Knowledge of Grafana may be beneficial for monitoring and troubleshooting.
- Sentry: Experience with Sentry or similar tools is useful for identifying and documenting bugs.
Who this role suits
- You have a background in technical support or solutions engineering, particularly in the crypto space.
- You possess strong problem-solving skills and are comfortable navigating unfamiliar systems.
- Your communication style is clear and empathetic, making it easy to assist developers.
- You thrive in a dynamic startup environment where priorities can shift rapidly.
From the employer
- Help developers integrate, debug, and succeed with our SDKs and APIs across various environments.
- Triage, troubleshoot, and resolve customer issues across our SDKs and APIs.
- Debug integrations across a variety of platforms and languages.
- Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution.
- Support customers in setting up and verifying integrations.
- Create and maintain example code, troubleshooting guides, and internal playbooks.
- Spot patterns in recurring issues and propose fixes or improvements.
- Partner with Product and Engineering to relay feedback and insights from the field.
- Help improve internal tools and processes to scale our technical support function.
- 2–6 years of experience in a technical support, solutions engineering, or software engineering role.
- Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs.
- Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.).
- Strong problem-solving skills and comfort digging into unfamiliar systems.
- Clear, empathetic written and verbal communication.
- Thrives in a fast-paced, startup environment with shifting priorities.
- Previous experience in the crypto / web3 space.
- Experience supporting developer tools, APIs, or SDKs.
- Prior experience with customer-facing technical roles in crypto, fintech, or security products.
- Familiarity with observability tools or debugging tools.
- Product-minded: you notice friction and think about how to remove it.
- Strong curiosity for secure infrastructure and crypto key management.
- Competitive salary between $100K – $150K.
- Offers Equity.
- Remote work format.
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What is the seniority level for this position?
This is a middle-level position.
How do I apply for this job?
You can apply through the Turnkey website at https://www.turnkey.com.
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