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Technical Support Expert
Wallet
Remote
$134k–243k
senior
English B2
5 months ago
full-time
quality 8.8/10
closed
- Lead investigations of complex, high-impact technical issues that cannot be resolved by the L1/L2 support teams.
- Act as an escalation point during incidents, taking ownership of the investigation process.
- Drive incident response: coordinate the involved teams (L2, developers, external dependencies), define investigation direction, distribute tasks and ensure progress.
- Perform deep technical analysis using logs, metrics, and data.
- Conduct advanced root cause analysis across a microservices architecture.
- Identify hidden system issues and non-obvious failure patterns.
- Work closely with engineering teams to validate hypotheses and push fixes.
- Improve incident resolution processes and investigation approaches.
- Share expertise and raise the overall technical level of the support team.
- 4+ years of experience in technical support or engineering roles (high-load or fintech is a strong advantage).
- Strong SQL skills and experience working with production data.
- Experience with monitoring and observability tools (Grafana, Prometheus, VictoriaMetrics).
- Experience working with log systems (ELK / OpenSearch or similar).
- Solid understanding of microservices architecture and distributed systems basics.
- General understanding of Kubernetes and containerized environments.
- Strong analytical and problem-solving skills, ability to work in ambiguity.
- Clear written communication and ability to structure technical findings.
- English level B2 or higher.
- Our business is growing at an exponential scale.
- Non-bureaucratic management that focuses on results.
- Regular performance reviews to assess your progress.
- Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
- Compensation for medical expenses.
- Provision of necessary equipment.
- Employees get access to the most advanced AI models via mira.tg.
- 20 working days of paid vacation annually.
- 11 days off per year.
- 14 days of paid sick leave to support your health and recovery when needed.
- Access to internal conferences, English courses and corporate events.