Trust and Safety Program Manager
Role in brief
Polymarket is seeking a Trust and Safety Program Manager to ensure user safety and regulatory compliance on their prediction market platform. Candidates with extensive experience in trust and safety management and program oversight should consider applying.
About the role
Polymarket operates as a leading prediction market platform, allowing users to trade on outcomes related to various real-world events. The company is rapidly growing, with significant trading volume and aspirations to enhance its role as a credible news source. This position is critical as it focuses on maintaining user safety and adhering to regulatory standards.
In this role, you will manage the readiness for new product launches, ensuring that all safety and compliance measures are in place. You will also develop and implement user protection strategies, handle crisis management, and collaborate with various teams to build a robust Trust and Safety framework.
The salary range is competitive, reflecting the responsibilities of the role and the company's growth trajectory.
Skills that matter here
- program management: The role requires extensive program management experience, particularly in trust and safety, to oversee compliance and user protection initiatives.
- regulatory compliance: Candidates must have a strong background in regulatory compliance to turn obligations into actionable controls and procedures.
- data analysis: The ability to pull and reconcile data is essential for measuring program success and preparing reports.
Who this role suits
- A professional with over six years of program management experience, particularly in trust and safety or compliance.
- Someone who has successfully led risk-review processes and can demonstrate the impact of their work on product launches.
- An individual comfortable working independently and managing multiple stakeholders in a fast-paced environment.
From the employer
- Own launch readiness for new products, markets and jurisdictions on the exchange and on DeFi: tier every launch, run the go or no-go, and secure written sign-off from Legal, Compliance and Trust & Safety before each major launch
- Turn regulatory obligations and commitments into controls, procedures and evidence, and keep the record ready for any regulator inquiry or exam
- Bring risk review and user protection requirements into each launch from the first spec, including what the launch can and cannot claim publicly
- Launch and monitor user protections such as self-exclusion, deposit limits, behavioral monitoring and trusted-contact tools, and drive them from scoping to adoption
- Run DeFi restriction programs, including self-certification and close-only, from flag to enforcement
- Lead the program side of Trust & Safety incidents, and build and drill the crisis playbook with Compliance, Customer Experience, Legal and Communications
- Take partners and vendors from pilot to contract, with a success measure agreed before each pilot starts
- Own the metrics and the cadence: quarterly goals, the weekly Trust & Safety update and business reviews
- Build and run Trust & Safety's intake process for partner teams
- 6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform
- You have run a launch risk-review process that product teams used, and can name launches it stopped or changed
- You have led or run the program side of a live incident with user harm or regulatory exposure
- You have prepared evidence for a regulator, auditor or exam, and turned a regulatory obligation into a control or procedure
- You have built a program at a company that had none
- You have taken a vendor or partner from pilot to contract
- You pull and reconcile your own data (SQL or equivalent)
- You write short, dated decision documents with an owner on every line
- You are comfortable as the only program person in the function
- (Plus) CFTC, NFA or exchange experience
- (Plus) Responsible gaming programs or player protection
- (Plus) Crypto, DeFi or onchain compliance
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
- Pay Transparency Base salary range: $165,000 to $190,000, plus equity and benefits.
Questions about this role
What is the remote policy?
The location is specified as office-based, with no remote work mentioned.
What is the salary range for this position?
The salary range is between $165,000 and $190,000, plus equity and benefits.
What qualifications are required for applicants?
Candidates should have at least six years in program management, including three years in trust and safety or compliance.
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