Role in brief
Galaxy is seeking a middle-level Analyst for Client Services & Operations to enhance client interactions and streamline operational workflows. Candidates with strong client service experience and project management skills will be a good fit.
About the role
As an Analyst at Galaxy, you will be pivotal in managing client servicing and operational workflows. Your role involves responding to client requests, coordinating with various internal teams, and ensuring timely completion of deliverables. You will leverage systems and automation to enhance efficiency in client-related processes.
Galaxy Digital Inc. is a prominent player in the digital assets space, providing infrastructure that connects institutions to various digital asset services. You will work in a hybrid environment, collaborating closely with teams in finance, legal, and compliance to support client needs, while also identifying opportunities for improvement in service delivery.
The salary range for this position is competitive, starting at $110,000 and going up to $140,000.
Skills that matter here
- client services: Your experience will help you effectively manage client interactions and requests.
- project management: You will utilize project management skills to track deliverables and ensure timely responses.
- business acumen: Strong business sense will aid in analyzing client needs and implementing solutions.
- MS Office: Proficiency in MS Office applications is important for preparing client materials.
- databases: Knowledge of databases will assist in managing and analyzing client information.
Who this role suits
- You have a background in client services and understand the nuances of managing client relationships.
- You are detail-oriented and demonstrate professionalism in all interactions.
- You thrive in a collaborative environment and adapt well to changing client requests.
- You possess strong analytical skills and are committed to continuous learning and improvement.
From the employer
What You’ll Do
- Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client
- Analyze client requests and identify and implement solutions by working with necessary internal and external parties
- Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
- Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
- Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
- Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
- Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
- Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
- Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows
What We’re Looking For
- Experience in client services
- Project and time management skills
- Business acumen, strong organizational and communication skills
- Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
- Given the sensitive, confidential nature of this role, discretion and good judgement are critical
- Ability to identify and communicate complex issues clearly and succinctly
- Strong diagnostic, analytical and problem-solving skills
- Strives to learn, analyze and implement best business practices developed within the marketplace
- Team player with high energy and a positive attitude who can adapt to evolving client requests
- Bachelors degree
- 2+ years of experience
- Bonus Points: Solid understanding of MS Office applications, business applications and the use of databases; Proficient understanding of private fund structures
What We Offer
- Competitive base salary and discretionary bonus
- Hybrid/Flexible Working Arrangements
- Flexible Time Off (paid)
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and other dependents
- Generous paid Parental Leave
- Competitive family planning benefits for US employees
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Free daily snacks and weekly breakfasts/lunches
- Employee Resource Groups
- Free coaching and counseling sessions through Headspace
Questions about this role
What is the remote policy?
The position offers hybrid and flexible working arrangements.
What level of experience is required?
The role is aimed at middle-level candidates with 2+ years of relevant experience.
How can I apply?
Candidates can apply through the company's website at https://www.gameplaygalaxy.com/?ref=sailonchain.com.
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