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### What You Will Do: - Perform manual reviews of customer accounts and transactions, assessing fraud risk using multiple data points - Investigate and respond to fraud-related activity (ATO, scams, payment fraud) in real time - Handle disputes end-to-end, including investigation, evidence preparation, and representment in line with Visa / Mastercard / PayPal / Venmo rules - Make risk-based decisions across both fraud and disputes workflows, balancing fraud prevention, customer experience, and financial impact - Identify and escalate fraud and chargeback patterns, contributing to rule improvements and prevention strategies - Collaborate with cross-functional teams and external partners (acquirers, payment providers) - Support development of operational processes, playbooks, and quality standards across both workflows - Maintain high performance against KPIs (quality, productivity, SLAs)

### About You: #### Must-have experience and skills: - 2+ years experience in fraud operations, manual reviews, and chargebacks / disputes in fintech, payments, or high-risk environments - Ability to operate across both fraud investigations and disputes workflows (or strong experience in one with exposure to the other) - Understanding of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles - Strong knowledge of fraud risk signals, transaction analysis, and decision-making frameworks - Ability to make consistent, high-quality decisions in fast-paced environments - Strong attention to detail and analytical mindset - Clear communication and collaboration skills - Hands-on experience with crypto products (buying, wallets, exchanges) #### Nice-to-have experience: - Experience working in both fraud operations and disputes within the same role or team - Exposure to acquiring-side chargeback management or high-risk merchant environments - Experience working with fraud tooling, rule tuning, or decision engines (e.g. configuring rules, thresholds, or reviewing performance of fraud controls)

### Benefits & Perks 💡 - Competitive salary package - Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay - Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards - Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. - Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) - Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours - Private Healthcare benefits: To protect you and your loved ones - Enhanced parental leave: So you can spend more time with your loved ones without a second thought - Annual training budget: We support your training journey every step of the way - Home office setup allowance: Create the home office of your dreams - Remote working allowance: Those working fully remotely get a little extra for utilities - Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN - Employee referral programme: Great people know great people, refer them to receive 10K in USDC - Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons - Working in a disruptive and fast-growing company where excellence is rewarded