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◆ 8/10
cryptotechOtherhybrid
About this role
Join Crypto as an Application Support Engineer to ensure the stability and performance of our trading environments. Work in a fast-paced environment with a focus on operational excellence.
Description
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Responsibilities
- Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
- Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
- Daily Operations: Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
- Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
- Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
- Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
- Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
- Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
- Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
- 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role.
- Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
- Hands-on experience with SQL and relational databases.
- Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
- Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
- Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
- Willingness to occasionally work nights and weekends.
- Nice to have: Experience working with B2B partners or institutional clients in a fast-paced environment; Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior; Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka); Basic scripting or automation experience using Python or Bash; Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix); Familiarity with cloud environments, including AWS.
Conditions & Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Job Details
Salary$75,000–$125,000
LocationHybrid
AI Score★★★★★★★★☆☆ 8/10
PostedAug 19, 2026 (54d ago)
Tags & Skills
cryptotechOtherhybrid
Tech Stack
SQLAPIswebhooksdata feedsLinuxPythonBashGrafanaSplunkZabbixAWS