Responsibilities:

• Cross-Functional Collaboration

- Partner with Product, Compliance, and Customer Support teams to ensure training content is accurate, relevant, and aligned with business and regulatory priorities. - Support global stakeholders across different regions and time zones.

• Learning Content Development (AI-Enhanced)

- Design and develop engaging learning materials (e-learning modules, guides, tutorials, job aids). - Leverage AI tools (e.g., generative AI, content automation, voice/video tools) to enhance content creation, personalization, and scalability. - Support the development of interactive and scenario-based learning experiences.

• Training Delivery & Facilitation

- Coordinate and support virtual and in-person training sessions, workshops, and labs. - Enhance learner engagement through modern delivery techniques and digital tools.

• Training Compliance & Monitoring

- Track employee completion of mandatory training programs using LMS tools. - Follow up with employees and stakeholders to ensure timely completion and compliance adherence.

• Training Effectiveness & Data Analytics

- Measure training effectiveness through data analysis, feedback, and assessment results. - Generate insights to improve learning outcomes and support continuous improvement initiatives.

• Learner Support & Experience

- Provide personalized support to employees facing challenges in completing training. - Recommend alternative learning approaches or resources to improve completion rates and engagement.

• AI & Innovation in Learning

- Explore and implement AI-driven learning solutions within the team (e.g., adaptive learning, automated content generation, AI chatbots). - Continuously identify opportunities to improve efficiency, scalability, and learner experience through technology.

• Ad-hoc Support

- Assist the QA & Training Manager with ongoing projects and strategic initiatives.

Essential Skills & Experience:

• Fluency in English (written and verbal), proficiency in a second language is a plus.
• Strong attention to detail, data-driven mindset, and excellent communication skills.
• Ability to work across functional and geographic boundaries in flexible hours.
• Proficient in using various digital tools for content creation (PowerPoint, Active Presenter, video editing software).
• Demonstrates learning agility, critical thinking, and an innovative mindset.
• Results-driven attitude with confidence and a penchant for finding creative solutions.

Preferred Qualifications:

• Interest in compliance, law, or regulation in crypto/fintech.
• Previous experience in compliance operations, training, or learning & development teams.
• Familiarity with AI tools (e.g., generative AI platforms, Claw, automation tools, ChatGPT).
• Experience with Learning Management Systems (LMS) or training platforms.

Additional:

• Why Binance

- Shape the future with the world’s leading blockchain ecosystem. - Collaborate with world-class talent in a user-centric global organization with a flat structure. - Tackle unique, fast-paced projects with autonomy in an innovative environment. - Thrive in a results-driven workplace with opportunities for career growth and continuous learning. - Competitive salary and company benefits. - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).