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Remote - Americas
$112k–188k
senior
1 month ago
full-time
quality 8.3/10
closed
- Process and support day-to-day accounts workflow throughout the account lifecycle; onboarding, maintenance, updates, or closures
- Fully own escheatment and abandoned property operations
- Fully own monthly statement and trade confirmation review
- Execute legacy cleanup and data hygiene projects to meet compliance with CIP requirements, including partner and user communications
- Work through spreadsheets, exports, and operational lists to identify issues, find patterns, and drive items to resolution
- Query databases at an operations level to identify and scope cleanup work, batch remediation, and measure progress
- Work alongside a team of New Accounts analysts on day-to-day processing, and support the New Accounts Principal Manager on larger cleanup initiatives (processing, data pulls, follow-through)
- Identify repeatable processes from one-off and legacy cleanup project work, then drive those into ongoing workflows — making them more efficient or automated over time
- Collaborate with Product, Engineering, Data, Compliance, and partner-facing teams to translate operational problems into actionable next steps
- Active FINRA Series 7 registration
- 3+ years of brokerage or financial services operations experience in one or more of: new accounts, account maintenance, CIP/AML, escheatment, statement review, or related account operations
- Strong Excel or Google Sheets skills and comfort working from large lists, exports, and reconciliation-style work
- Understanding of databases, tables, fields, and how data connects for direct operational data investigation for cleanup and solutions
- Comfortable working independently and able to take clear direction when available or interpret priorities and determine direction when it is not
- Strong follow-through and ownership of assigned queues and projects
- Strong written and verbal communication skills for partner, user, and internal stakeholders communications
- Attention to detail, accuracy, and reliability in a fast-paced, remote environment
- Exposure to AML frameworks, sanctions screening, or identity verification workflows
- Technical fluency for a fintech environment (APIs, data terminology, basic system architecture) and comfort working with Product and Engineering
- Bachelor’s degree or equivalent experience
- Excited about Alpaca’s mission and comfortable supporting a global partner and customer base
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card