Role in brief
Bybit seeks a Client Service Analyst fluent in Turkish to support clients via Livechat. Candidates should have a finance or business background and experience in customer service, particularly in fintech.
About the role
In this role, you'll be part of Bybit's client service team, focusing on providing assistance through Livechat in Turkish. The ideal candidate will bring experience in customer service, ideally from a fintech or financial institution background.
Success in this position involves effectively communicating with clients and addressing their inquiries while demonstrating a strong understanding of financial concepts. You will be expected to work shifts, including weekends and holidays, to ensure client needs are met.
Who this role suits
- A candidate with a strong educational background in finance, economics, or mathematics.
- Someone who has 2-4 years of customer service experience, preferably in fintech.
- A detail-oriented individual who is passionate about developing a career in the crypto trading space.
- A team player who is self-driven and responsive to client needs.
From the employer
Requirements
- Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- Minimum diploma in business administration or business management with keen and sharp eye for numbers
- Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
- Advantageous for candidates with experience working in financial institutions, fintech
- Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position
- Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Questions about this role
What are the language requirements?
Proficiency in both English and Turkish is required for communication.
Is this position remote?
Yes, this role is remote.
What is the seniority level of this role?
This is a middle-level position.
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