Jr. Customer Service Officer (Remote)

• Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps).
• Monitor, review, and process merchant payments accurately within the agreed service level as applicable.
• Coordination with internal support and team members to handle transaction related issues.
• Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required.
• Perform other tasks and duties to be assigned by Supervisor.

• 2 years of experience as Customer Service in Crypto, FinTech, or Banking Company.
• Proficient in verbal and written in English languages.
• Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc).
• Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members.
• Willing to work in a shifting schedule.
• Willing to work from home or at the office/business site as needed.

Nice to Haves:

• Has Crypto and Fiat Spot/Futures knowledge.


• Has identity verification (KYC) experience.


• High customer-orientation.


• Self-motivated but is a team player and can work under pressure.


• Familiar with CRM/CSR flow and system.


• At least 2-year CSR related experience (directly communicate with customers).

• Competitive total compensation package.
• Various team-building programs and company events.
• And many more! Apply and let us tell you more!