Jr. Customer Service Officer

• Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
• Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
• Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
• Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
• Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

• Minimum of a Diploma degree (D3) or Bachelor's degree (S1).
• Proven experience as a Customer Support/Customer Service representative.
• Prior experience in the crypto asset, fintech, or similar industries is highly advantageous.
• Proficiency in English to understand documentation and communicate effectively via email or chat.
• Strong analytical and problem-solving skills, with the ability to work independently as well as within a team.
• Excellent, clear, and professional communication skills.
• Detail-oriented, responsible, and capable of working effectively under pressure.
• Ability to collaborate well within a team and across different departments.
• Highly adaptable to changes in processes, technology, and business needs.

Nice to Have:

• Prior professional experience within the cryptocurrency, digital asset, blockchain, or Fintech ecosystems.

• Competitive total compensation package
• Various team-building programs and company events
• And many more! Apply and let us tell you more!