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◆ 5/10
cryptofintechsupportCustomer Support
About this role
Join BTSE as a Jr. Customer Service Officer to provide quality support for our global users in the fintech and blockchain space. Work remotely and be part of a dynamic team.
Description
About BTSE
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.Responsibilities
- Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.)
- Monitor, review, and process merchant payments accurately within the agreed service level as applicable
- Coordination with internal support and team members to handle transaction related issues
- Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required
- Perform other tasks and duties to be assigned by Supervisor
Requirements
- 2 years of experience as Customer Service in Crypto, FinTech, or Banking Company.
- Proficient in verbal and written in English languages.
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc).
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members.
- Willing to work in a shifting schedule.
- Willing to work from home or at the office/business site as needed.
Conditions & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
Job Details
Market range (est.)$60k–$115k
LocationRemote
AI Score★★★★★☆☆☆☆☆ 5/10
PostedOct 2, 2026 (10d ago)
Tags & Skills
cryptofintechsupportCustomer Supportremote