Role in brief
Karta.io offers a remote Customer Support Specialist role focused on night shifts. The position involves engaging with users and resolving issues related to their FinTech services. Candidates with customer support experience and a willingness to work nights should apply.
About the role
Karta.io is a FinTech platform that provides high-trust virtual cards supported by its own crypto infrastructure. With a distributed team of over 40 people, the company emphasizes autonomy and has been operational for over three years, serving a global market.
In this role, the Customer Support Specialist will engage with users during night shifts, addressing inquiries about cards, payments, and accounts. Success is measured by the ability to resolve issues independently and efficiently, while also prioritizing tasks effectively during shifts.
Skills that matter here
- Intercom: This role uses Intercom to communicate with users and manage support inquiries.
- Slack: Slack is utilized for internal communication and collaboration within the team.
- Notion: Notion is leveraged for documentation and tracking support processes.
- Linear: Linear is used for task management and project tracking related to customer support.
Who this role suits
- A person who is comfortable working night shifts and thrives in a remote, self-directed environment.
- Someone who has prior experience in customer support, regardless of industry.
- An individual with strong written communication skills and a B2+ level of English proficiency.
- A quick learner who can adapt to new tools and handle non-standard situations effectively.
From the employer
- Respond to users in support chats (Intercom)
- Assist with questions regarding cards, payments, and accounts
- Independently resolve cases within your zone
- Timely escalate complex cases to the team
- Prioritize tasks during your shift
- Previous experience in customer support (industry is not important)
- Proficient in English at B2+ level: all communication is in writing
- Confident with PC and quick to learn new tools
- Ability to handle non-standard situations
- Willingness to work nights consistently
- Night shifts 3/3, 22:00–10:00 UTC+3 (first 2 weeks onboarding during the day 08:00–20:00 UTC+3)
- Full-time, remote, contract
- 28 days of paid vacation
- Training covered by the company
- Growth opportunities: night shift lead, QA, or operations block
- Payment in USDT or $ via Deel, to be discussed in the meeting
Questions about this role
What is the remote policy?
The position is fully remote, allowing candidates to work from anywhere.
What are the working hours?
The role requires night shifts from 22:00 to 10:00 UTC+3 on a 3/3 schedule.
How do I apply?
Candidates can apply by discussing payment and other details in a meeting after the initial contact.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.