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Join WOO Network as a Client Success Specialist to support traders on a global crypto trading platform. Requires English and Chinese proficiency.
WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia. Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.
- Deliver high-quality, responsive support to users through official WOO X support channels.
- Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently.
- Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience.
- Educate users about new features, updates, and security best practices.
- Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction.
- Identify common user pain points and propose enhancements that strengthen engagement and loyalty.
- Uphold WOO’s service and communication standards across all customer touchpoints.
- 2+ years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services.
- Excellent command of English and Chinese, both written and spoken.
- Strong understanding of cryptocurrency trading platforms and user needs.
- Empathetic, detail-oriented, and passionate about helping users succeed.
- Strong problem-solving, communication, and multitasking skills.
- Comfortable working independently in a global, fast-paced remote environment.
- Familiarity with CRM systems, ticketing tools, or community management platforms.
- Work flexibility and a supportive team.
- Environment that nurtures your ideas.
- Performance-based annual bonus for all contributors.