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cryptoweb3Account Managerremote
About this role
Join Ledger as a Client Success Account Manager to manage institutional client relationships and drive product adoption in the rapidly evolving digital asset space.
Description
About Ledger
We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.Responsibilities
What you’ll be doing:
You will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap.- Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.
- Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers.
- Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets.
- Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
- Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next.
- Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
- Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.
Requirements
What we’re looking for:
- 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software.
- Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
- A track record of upselling and expanding accounts against targets.
- Experience negotiating contracts and renewals with enterprise clients.
- Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting.
- Hands-on experience with digital assets, or a clear and demonstrable interest in the space.
- Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO.
- A structured, self-driven way of working. You manage a portfolio without being chased.
Conditions & Benefits
What we offer:
- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week.
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedOct 6, 2026 (6d ago)
Tags & Skills
cryptoweb3Account Managerremote