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Polymarket is seeking a Control Desk Operator/Analyst to manage market operations, risk oversight, and compliance for their prediction market platform. This full-time remote role involves executing manual workflows and collaborating with engineers for automation.
Polymarket is the world's largest prediction market platform, enabling individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. The company is experiencing rapid growth in volume ($21B traded in 2025) and adoption as an alternative news source, with an ambition to become a ubiquitous beacon of truth in global media.
Key responsibilities include:
- Executing critical, time-sensitive manual workflows such as resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations.
- Actioning, reviewing, and reconciling daily transactions like ACH deposits, wire transfers, and withdrawals to ensure proper flow of funds.
- Processing manual KYC/KYB applications that trigger heightened risk flags and conducting deep-dive AML research on user profiles to prevent fraud.
- Serving as the investigative backbone for the CX team by researching transaction logs, data feeds, and contract specifications to resolve user disputes.
- Identifying process inefficiencies, drafting clear technical specifications, and partnering with engineers to automate repetitive workflows.
- Critically evaluating existing Standard Operating Procedures (SOPs) and suggesting optimizations.
- Maintaining real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance.
- Monitoring compliance with rules governing FCMs and intermediaries, and staying current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks.
Qualifications:
- Bachelor's degree.
- 3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution.
- Demonstrated familiarity with CFTC regulations (particularly Part 38 (DCM) and Part 39 (DCO)), FCM/intermediary oversight.
- Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows including manual adjudication of high-risk or escalated cases.
- Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment.
- Familiarity with technical concepts (APIs, SQL, databases) to effectively translate operational needs into engineering specs.
- Strong attention to detail under time pressure.
- Ability to write clear, precise process documentation and technical specifications.
- Comfort operating in fast-moving environments.
- Experience at a fintech, crypto exchange, or prediction market platform (plus).
- Familiarity with stablecoin or on-chain settlement mechanics (plus).
- Prior experience partnering with engineering teams to scope and ship operational automations (plus).
- SQL or basic scripting ability to pull data and investigate discrepancies independently (plus).