CRM Operations & Braze Specialist

About the role

In this role, you will be responsible for maintaining and optimizing Bitpanda's Braze platform, ensuring that CRM campaigns run smoothly across various European markets. You will handle the configuration of workspaces, user attributes, templates, and quality checks to support the CRM team's efforts.

Bitpanda is a fast-growing company with a global team dedicated to simplifying wealth creation. You will be part of a collaborative environment, where your contributions directly impact the efficiency of multi-market campaigns. Success in this role means enabling the CRM team to execute campaigns effectively without technical hitches.

Skills that matter here

• Braze: You will configure and maintain the Braze platform for campaign management.
• Liquid: Liquid will be used for email template creation and customization.
• HTML: HTML skills are necessary for crafting email templates.
• CSS: CSS knowledge will assist in styling email content.
• SQL: Basic SQL will be utilized for segment checks and data validation.

Who this role suits

• A candidate who enjoys hands-on work and is not seeking a strategic role.
• Someone who values documentation and thoroughness in their work.
• An individual comfortable with technical tools and troubleshooting.
• A team player who thrives in a hybrid work environment and values flexibility.

From the employer

Your Mission

Keep Bitpanda's Braze running right. You will own the configuration of our Braze workspaces, the user attributes and segments our campaigns depend on, our templates and content blocks, and the quality checks before every send across our European markets. You make sure the CRM team can build and ship campaigns without worrying about the tool underneath.

What You'll Do

• Configure and maintain our Braze workspaces: attributes, segments, templates, content blocks and Liquid logic.
• Set up multi-market sends with Localisation so every language version is right.
• Run QA before every send and own deliverability hygiene.
• Fix broken attributes, templates and sends first-line; escalate pipeline issues to our MarTech Engineer.
• Document the setup so the team is never dependent on one person.

Who You Are

• You have two to four years administering Braze (or similar CRM platform) for a multi-market programme.
• You own configuration, attributes, templates and QA hands-on; you are not looking for a strategy role.
• You are comfortable with Liquid, HTML and CSS for email templates, basic SQL for segment checks and reading integration documentation.
• You document what you build and you check before you send.

What’s in It for You

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of up to 8 additional weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
• Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
• Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
• Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration.