• Monitor and triage customer support tickets in Pylon (roughly 10–20 per day)
• Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context when required
• Guide customers to the right resources and documentation
• Create and maintain runbooks and internal documentation so the team can move faster
• Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers

Required

• Some form of customer-facing experience: restaurant, retail, call center, IT helpdesk, or anything where you’ve had to actually help people
• Empathy for customers and a sense of ownership when something goes wrong
• Willingness to roll up your sleeves, learn new tools, and figure things out
• Comfort operating in a fast-moving environment where processes are evolving and changing

Nice to have

• Genuine curiosity about fintech, Web3, or programmable money (or excitement to learn)
• Background or coursework in Web3, crypto, or financial technology

• Fully remote is welcome. If you’re in the Des Moines area, there’s an option to work from the office, but this is optional.
• This is a 3 month paid internship.