◆ 7/10
bettingigamingOtheroffice
About this role
Join Kaizen Gaming as a Customer Experience Analyst in Prague to enhance customer satisfaction through data analysis and insights. Be part of a diverse team in a leading GameTech company.
Description
We are Kaizen Gaming, the team powering Betano, one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
Responsibilities
- Collect, analyze and interpret customer data to identify trends, preferences and areas of concern.
- Utilize analytical tools and methodologies to generate actionable insights that drive improvements in customer experience.
- Monitor key performance indicators (KPIs) related to customer satisfaction, engagement and loyalty.
- Map out customer journeys to understand the end-to-end experience and identify opportunities for optimization.
- Collaborate with UX/UI teams to enhance the user interface and streamline the customer journey.
- Analyze customer feedback from various sources, such as surveys, interviews, reviews and support interactions to uncover insights and suggestions for improvement.
- Provide recommendations for addressing customer concerns and enhancing satisfaction.
- Create comprehensive reports and presentations that communicate findings, insights and recommendations to relevant stakeholders.
- Present data-driven insights to cross-functional teams and management to guide decision-making.
Requirements
- Bachelor's degree in Business, Marketing, Analytics, Sociology, or Psychology. Master's degree is a plus.
- Proven experience of 2-5 years in data analysis, customer experience, or a related role.
- Previous experience in the gambling industry will be considered an asset.
- Proficiency in data analysis tools such as Excel, SPSS and data visualization tools (e.g., Tableau, Power BI) is considered a plus.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and presentation skills.
- Detail-oriented, proactive and able to work effectively in a fast-paced environment.
- Familiarity with customer journey mapping and UX/UI principles is advantageous.
- Fluency in Czech & English skills, both written and verbal.
Conditions & Benefits
- A buddy will support you with your onboarding.
- Monthly meal allowance.
- Competitive pay and bonus scheme.
- Developmental 360° feedback framework.
- Unlimited access to Udemy & continuous training.
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★★☆☆☆ 7/10
Riskhigh-risk
PostedSep 16, 2026 (4d ago)
Tags & Skills
bettingigamingOtheroffice
Tech Stack
data analysiscustomer experienceExcelSPSSTableauPower BI