Web3 Jobs & Crypto Jobs Where crypto teams hire. Where builders get found.

## WHAT YOU’LL BE DOING - **End-to-End Account Ownership:** Manage a targeted portfolio of strategic accounts. Serve as the primary owner from initial onboarding and launch through ongoing expansion, deeply understanding each customer’s business roadmap. - **Drive Account Growth:** Establish and execute the expansion thesis for each customer relationship. Build compelling business cases in close collaboration with customers to ensure strong alignment, clear value, and shared conviction. - **Executive Relationship Management:** Act as the trusted first point of contact for anything touching money movement. Earn this strategic positioning by delivering substantive value and insight, rather than superficial networking. - **Product Feedback Loop:** Act as an opinionated advocate for customer needs by translating their feedback into sharp, actionable inputs for Product and Engineering. - **Strategic Business Reviews:** Design and deliver numbers-first, highly strategic business reviews that customers genuinely value and can confidently share with their own leadership teams.

## WHAT WE ARE LOOKING FOR - **Experience:** 8+ years in high impact customer success, strategic account management, or enterprise partnerships at a fast-moving, deeply technical company (ideally fintech, payments, or complex B2B SaaS). You have owned outcomes, not activities, and you can describe the difference in concrete terms. - **Data-Driven Strategy Mindset:** An analytical, systems-level thinker who relies heavily on data and financial metrics to prove value and drive customer satisfaction. - **Executive Communication:** Exceptional ability to command a room, navigate highly complex multi-stakeholder environments, and seamlessly translate deeply technical product capabilities into tangible business value. - **Technical & Product Fluency:** High comfort level collaborating with product and engineering leaders to systematically evaluate which customer requests warrant architectural changes. - **Location:** Ability to work onsite at our HQ office in **Los Angeles, CA**. - **Nice to have:** A background in payments, fintech or crypto. Experience as the first or second CS hire at a company that scaled past you. A network across fintechs, exchanges, neobanks, treasury, and remittance — the spaces our customers live in.