Onboarding Analyst

About the role

As an Onboarding Analyst at BitGo, you will play a crucial role in ensuring compliance with AML and KYC requirements while enhancing the onboarding experience for clients. Your responsibilities will include conducting client due diligence and providing high-quality customer service throughout the onboarding process.

You will collaborate with internal teams to ensure a seamless onboarding experience and participate in training programs related to AML and compliance. Success in this role means effectively managing customer inquiries and maintaining compliance standards while contributing to a positive team environment.

The salary range for this role is competitive, starting at $60,000 and going up to $100,000.

Skills that matter here

• Compliance: This role requires a strong understanding of compliance standards to ensure adherence to AML/KYC regulations.
• Enhanced Due Diligence: You will conduct enhanced due diligence to assess client risk and compliance.
• KYC/KYB: Knowledge of KYC and KYB processes is essential for managing client onboarding.
• Onboarding: You will be responsible for improving and managing the customer onboarding process.
• Customer service: Providing exceptional customer service will be key to your success in this role.
• Analytical skills: Strong analytical skills will help you assess compliance and due diligence effectively.

Who this role suits

• Candidates should have a background in compliance or onboarding, preferably in the fintech or crypto sectors.
• You thrive in a collaborative environment and are comfortable working closely with various internal teams.
• Strong communication skills and the ability to manage customer inquiries are essential.
• A proactive approach to problem-solving and a commitment to maintaining high compliance standards will help you succeed.

From the employer

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines;
• Conduct periodic review based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing communications with customers throughout the entire onboarding process;
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration;
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements;
• Handle ad-hoc tasks assigned by the supervisor.

• Minimum of 3-10 years of experience in a relevant compliance, onboarding, due diligence role, preferably within fintech or crypto domain.
• Bachelor’s degree in any discipline.
• Relevant compliance professional certifications, especially specialist certificates in crypto and digital assets preferred.
• Good understanding of the Monetary Authority of Singapore (MAS) PSN02 Guidelines, Notice and related laws, directives, regulations and compliance standards will be an advantage.
• Strong analytical, communication and documentation skills.

• Competitive salary
• IT equipment support for work
• Meal and commute allowance
• Medical Insurance
• Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)
• Snacks: on-the-house in the Bangalore office
• Great/Talented workforce to learn and grow with.